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Best answer by PeterCase

@Marco_Tosin , @TomU we've manually fixed the issue and the redirect from https://www.ptc.com/en/support/article/CS357651 is now in place.

Sorry for the inconvenience caused,

Peter.

2 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
April 12, 2024

A knowledge hub article is nothing more than a table of contents linking to other articles.  I can't imagine any reason why a hub article would be completely removed.  Maybe @PeterCase can help.  It's hard to depend on PTC articles if we can't be confident they are going to remain accessible indefinitely.

    P
    PeterCase17-Peridot
    17-Peridot
    April 12, 2024

    Thanks for bringing me in here, @TomU

    Looking at the CRM, the engineer merged the content from CS357651 with CS137012

    We'll investigate what happened with our merge tool, as this should seamlessly redirect users to CS137012. Stand by. 

      P
      PeterCase17-PeridotAnswer
      17-Peridot
      April 12, 2024

      @Marco_Tosin , @TomU we've manually fixed the issue and the redirect from https://www.ptc.com/en/support/article/CS357651 is now in place.

      Sorry for the inconvenience caused,

      Peter.

        Marco Tosin
        21-Topaz I
        Marco Tosin21-Topaz IAuthor
        21-Topaz I
        April 12, 2024

        Thanks @PeterCase 

        I was looking for that article because it was in my DB of articles about query builder reports.

        I needed it to help a community user.

         

        I've updated my list as well, because I'm quicker to find references that way than to search the KB.

        Marco
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