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PeterCaseAnswer
Community Manager
Apr 12, 2024 1:29 PM UTC

@Marco_Tosin , @TomU we've manually fixed the issue and the redirect from https://www.ptc.com/en/support/article/CS357651 is now in place.

Sorry for the inconvenience caused,

Peter.

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4 replies

TomU
TomU23-Emerald IV
23-Emerald IV
Apr 12, 2024 12:36 PM UTC

A knowledge hub article is nothing more than a table of contents linking to other articles.  I can't imagine any reason why a hub article would be completely removed.  Maybe @PeterCase can help.  It's hard to depend on PTC articles if we can't be confident they are going to remain accessible indefinitely.

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    PeterCaseCommunity Manager
    Community Manager
    Apr 12, 2024 12:47 PM UTC

    Thanks for bringing me in here, @TomU

    Looking at the CRM, the engineer merged the content from CS357651 with CS137012

    We'll investigate what happened with our merge tool, as this should seamlessly redirect users to CS137012. Stand by. 

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      PeterCaseCommunity ManagerAnswer
      Community Manager
      Apr 12, 2024 1:29 PM UTC

      @Marco_Tosin , @TomU we've manually fixed the issue and the redirect from https://www.ptc.com/en/support/article/CS357651 is now in place.

      Sorry for the inconvenience caused,

      Peter.

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        MarcoTosin
        MarcoTosin21-Topaz IIAuthor
        21-Topaz II
        Apr 12, 2024 1:42 PM UTC

        Thanks @PeterCase 

        I was looking for that article because it was in my DB of articles about query builder reports.

        I needed it to help a community user.

         

        I've updated my list as well, because I'm quicker to find references that way than to search the KB.

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        Marco
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