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ssaul15-Moonstone
15-Moonstone
September 18, 2018
Question

"Sorry, something went wrong." on any Technical Support Search

  • September 18, 2018
  • 3 replies
  • 7801 views

Hi,

 

For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/.

What can I do?

    3 replies

    S
    ssaul15-MoonstoneAuthor
    15-Moonstone
    November 21, 2018

    This is still an issue. No search is possible with Firefox 63.0.3.

    It seems to work with Chrome.

    Any hints/proposals?

    S
    ssaul15-MoonstoneAuthor
    15-Moonstone
    April 24, 2019

    The issue persists and now search does not work in Chrome any more.

    Any help is appreciated.

    S
    ssaul15-MoonstoneAuthor
    15-Moonstone
    April 25, 2019

    Support changed my permissions so chrome works again.

     

    Firefox works after disabling the "ublock origin" extension for the PTC site.

     

    Maybe it might be of interest for someone else.

      M
      MarianaSousa14-Alexandrite
      14-Alexandrite
      January 3, 2020

      Same problem. 

      What can i do 🙄

      S
      szuo-21-Visitor
      1-Visitor
      January 9, 2020

      I have same problem!

      M
      mschulze14-Alexandrite
      14-Alexandrite
      January 15, 2020

      Please Check if you have an ad blocker running e.g. AdBlockPlus.

      In my case it helped to exclude PTC from the ad blocker. 

        S
        szuo-21-Visitor
        1-Visitor
        January 17, 2020

        Yes! Thank you, I disable the ad blocker and it is ok now.

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