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ssaul15-Moonstone
15-Moonstone
Sep 18, 2018 2:11 PM UTC
Question

"Sorry, something went wrong." on any Technical Support Search

Hi,

 

For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/.

What can I do?

    9 replies

    ssaul15-MoonstoneAuthor
    15-Moonstone
    Nov 21, 2018 10:47 AM UTC

    This is still an issue. No search is possible with Firefox 63.0.3.

    It seems to work with Chrome.

    Any hints/proposals?

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    ssaul15-MoonstoneAuthor
    15-Moonstone
    Apr 24, 2019 6:10 AM UTC

    The issue persists and now search does not work in Chrome any more.

    Any help is appreciated.

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    ssaul15-MoonstoneAuthor
    15-Moonstone
    Apr 25, 2019 7:41 AM UTC

    Support changed my permissions so chrome works again.

     

    Firefox works after disabling the "ublock origin" extension for the PTC site.

     

    Maybe it might be of interest for someone else.

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      m.sousa14-Alexandrite
      14-Alexandrite
      Jan 3, 2020 5:28 PM UTC

      Same problem. 

      What can i do 🙄

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      szuo-21-Visitor
      1-Visitor
      Jan 9, 2020 1:29 AM UTC

      I have same problem!

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      mschulze14-Alexandrite
      14-Alexandrite
      Jan 15, 2020 9:10 AM UTC

      Please Check if you have an ad blocker running e.g. AdBlockPlus.

      In my case it helped to exclude PTC from the ad blocker. 

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        szuo-21-Visitor
        1-Visitor
        Jan 17, 2020 1:23 AM UTC

        Yes! Thank you, I disable the ad blocker and it is ok now.

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