Skip to main content
S
ssaul15-Moonstone
15-Moonstone
December 17, 2021
Solved

"Sorry, something went wrong." when searching via Firefox 95.0.1 in Knowledge Base

  • December 17, 2021
  • 3 replies
  • 3482 views

Hi,

For some days now, I always get

"Sorry, something went wrong."

when searching via Firefox 95.0.1 in Knowledge Base

https://www.ptc.com/en/support/

"Show Details" says "One or more resource files failed to load. Please try your query again."

Seach works without problems in Chrome.

Best answer by ssaul

Whitelisting worked, thanks.

Nevertheless, I will see if the cookie problems can be solved by PTC.

3 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 18, 2021

 Hi,

 

It works fine for me in Firefox 95.0.1 (64-bit).

J
Jean-Christophe14-Alexandrite
14-Alexandrite
December 18, 2021

Hi @ssaul ,

 

It seems that we are having some problems with our cookies. Would you mind keeping the exact same Firefox browser and trying the same operation in a private window (CRTL+shit+P)?

 

Thank you

    S
    ssaul15-MoonstoneAuthor
    15-Moonstone
    December 20, 2021

    Hi @Jean-Christophe,

    in a private window, it works fine.

    J
    Jean-Christophe14-Alexandrite
    14-Alexandrite
    December 27, 2021

    Thank you for the confirmation, @ssaul. This is very valuable information for our web team to diagnose and address the issue

      C
      Chris321-Topaz I
      21-Topaz I
      December 20, 2021

      Do you have an ad blocker in Firefox? If so whitelist ptc.com

        S
        ssaul15-MoonstoneAuthorAnswer
        15-Moonstone
        December 20, 2021

        Whitelisting worked, thanks.

        Nevertheless, I will see if the cookie problems can be solved by PTC.

          Terms & ConditionsCookie settingsAccessibility statement