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ssaul15-Moonstone
15-Moonstone
December 17, 2021
Solved

"Sorry, something went wrong." when searching via Firefox 95.0.1 in Knowledge Base

Hi,

For some days now, I always get

"Sorry, something went wrong."

when searching via Firefox 95.0.1 in Knowledge Base

https://www.ptc.com/en/support/

"Show Details" says "One or more resource files failed to load. Please try your query again."

Seach works without problems in Chrome.

ssaulAnswer
15-Moonstone
December 20, 2021

Whitelisting worked, thanks.

Nevertheless, I will see if the cookie problems can be solved by PTC.

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6 replies

VladimirN24-Ruby IV
24-Ruby IV
December 18, 2021

 Hi,

 

It works fine for me in Firefox 95.0.1 (64-bit).

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Jean-Christophe14-Alexandrite
14-Alexandrite
December 18, 2021

Hi @ssaul ,

 

It seems that we are having some problems with our cookies. Would you mind keeping the exact same Firefox browser and trying the same operation in a private window (CRTL+shit+P)?

 

Thank you

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    ssaul15-MoonstoneAuthor
    15-Moonstone
    December 20, 2021

    Hi @Jean-Christophe,

    in a private window, it works fine.

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    Jean-Christophe14-Alexandrite
    14-Alexandrite
    December 27, 2021

    Thank you for the confirmation, @ssaul. This is very valuable information for our web team to diagnose and address the issue

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      Chris3
      Chris321-Topaz I
      21-Topaz I
      December 20, 2021

      Do you have an ad blocker in Firefox? If so whitelist ptc.com

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        ssaul15-MoonstoneAuthorAnswer
        15-Moonstone
        December 20, 2021

        Whitelisting worked, thanks.

        Nevertheless, I will see if the cookie problems can be solved by PTC.

        Translate
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