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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
June 9, 2025
Question

Sorry, you have been blocked

  • June 9, 2025
  • 1 reply
  • 6929 views

I was getting this error message today when attempting to access support.ptc.com or community.ptc.com.  This was only occurring with Google Chrome and only for my main user profile.  Other Chrome profiles worked fine, and other web browsers (IE and Firefox) also worked fine.  Clearing the cookies for ptc.com resolved the issue.

 

TomU_0-1749478461415.png

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1 reply

P
PeterCase17-Peridot
17-Peridot
June 9, 2025

Hi @TomU , 

Thanks for posting this, as well as sharing details on how you resolved the issue. Last week we upgraded our protection for the ptc.com and ptc.com/support sites and are aware that some customers and partners had issues accessing specific pages. We encourage others to post here, or contact us through the My PTC Assistant (#PTC Website & User Accounts # eSupport Portal) to report any issues which persist after emptying the browser cache, including cookies.  Please include the "Ray ID" that is quoted, as this allows us to pinpoint the reason for the block in our logs. 

In some cases, there are changes we'll need to make to our code or content, in others the issue can be client side such as using a specific browser plug-in.

Peter. 

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    June 9, 2025

    The same thing happened to me last week.

     

    The only browser that worked, of the four I tried, was Firefox.

     

    The other three, Chromium-based ones (Edge, Chrome and Brave) had the same problem.

     

    Another peculiar thing was that, downloading the installation packages for Creo 12.4, I was able to do it for Creo and the Help Center while the error was coming out for the Creo Human Factors one.

    Marco_Tosin_0-1749482296622.png

     

     

    For me too, clearing the cache later served to unlock access.

     

    Marco
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