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13-Aquamarine
August 20, 2019
Question

Special Characters in Support Search

  • August 20, 2019
  • 1 reply
  • 3849 views

When searching in Google Chrome, I get special characters on the webpage as shown on the attached screen shot. 

1 reply

Community Manager
January 17, 2020

Hi Phillip,

Is this issue resolved after setting your language preference to English ? (Hover over your name, then under My Web Account > "Change Language". Refresh the page and you should see the application strings in back in English.

23-Emerald IV
January 17, 2020

There have been a couple of times where the entire PTC support site suddenly changes to a completely different language.  Last time it was Italian.  I can't read Italian and don't have that language installed on my browser.  It was only the PTC support site displaying in the language.  All other websites were fine.  Completely clearing the browser cache fixed the problem and switched the support site back to English, but I still have no idea why it changed in the first place.