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A
awijkmark10-Marble
10-Marble
February 22, 2019
Question

SPR Tracker does not find SPRs where I'm Case contact.

  • February 22, 2019
  • 1 reply
  • 4854 views

SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.

 

PTC eSupport Case tracker.JPGPTC eSupport SPR tracker.JPGPTC eSupport SPR tracker search.JPG

1 reply

H
Heidi5-Regular Member
5-Regular Member
February 25, 2019

@awijkmark thank you for bringing this to my attention. I have been able to reproduce the behaviour and I have logged it with our web team to investigate further. I will update you when I have more information.

H
Heidi5-Regular Member
5-Regular Member
April 5, 2019

@awijkmark this issue has been resolved by our web team. You can use the SPR Tracker (https://support.ptc.com/appserver/cs/spr_tracker/spr_tracker.jsp) to find SPRs where you are the case contact.

A
awijkmark10-MarbleAuthor
10-Marble
April 5, 2019
Hi,
Search says found result but no list is presented on the web page...
Something wrong ?
Regards,
Ã…ke Wijkmark

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