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awijkmark10-Marble
10-Marble
February 22, 2019
Question

SPR Tracker does not find SPRs where I'm Case contact.

SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.

 

PTC eSupport Case tracker.JPGPTC eSupport SPR tracker.JPGPTC eSupport SPR tracker search.JPG

5 replies

HeidiEmeritus
Emeritus
February 25, 2019

@awijkmark thank you for bringing this to my attention. I have been able to reproduce the behaviour and I have logged it with our web team to investigate further. I will update you when I have more information.

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HeidiEmeritus
Emeritus
April 5, 2019

@awijkmark this issue has been resolved by our web team. You can use the SPR Tracker (https://support.ptc.com/appserver/cs/spr_tracker/spr_tracker.jsp) to find SPRs where you are the case contact.

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awijkmark10-MarbleAuthor
10-Marble
April 5, 2019
Hi,
Search says found result but no list is presented on the web page...
Something wrong ?
Regards,
Åke Wijkmark

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