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awijkmark10-Marble
10-Marble
Feb 22, 2019 11:48 AM UTC
Question

SPR Tracker does not find SPRs where I'm Case contact.

SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.

 

PTC eSupport Case tracker.JPGPTC eSupport SPR tracker.JPGPTC eSupport SPR tracker search.JPG

5 replies

HeidiEmeritus
Emeritus
Feb 25, 2019 10:12 AM UTC

@awijkmark thank you for bringing this to my attention. I have been able to reproduce the behaviour and I have logged it with our web team to investigate further. I will update you when I have more information.

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HeidiEmeritus
Emeritus
Apr 5, 2019 10:13 AM UTC

@awijkmark this issue has been resolved by our web team. You can use the SPR Tracker (https://support.ptc.com/appserver/cs/spr_tracker/spr_tracker.jsp) to find SPRs where you are the case contact.

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awijkmark10-MarbleAuthor
10-Marble
Apr 5, 2019 11:25 AM UTC
Hi,
Search says found result but no list is presented on the web page...
Something wrong ?
Regards,
Åke Wijkmark

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