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T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
November 24, 2020
Question

SPR Viewer - Page Never Finishes Loading

  • November 24, 2020
  • 1 reply
  • 5101 views

I'm not sure what else is supposed to be at the bottom of the SPR pages, but it never finishes loading.  This is all SPRs, across all browsers, and from all locations where I access ptc.com.

 

TomU_0-1606229756714.png

 

1 reply

J
Jean-Christophe14-Alexandrite
14-Alexandrite
December 1, 2020

Hi @TomU, and thank you for reporting this issue.

 

The section that is supposed to load is the "related documents", in other words cases or articles linked to this SPR. I have just checked on my side and this seems to work, would you mind checking again to identify if this was a temporary outage or whether this is persistent?

 

Thank you.

 

--JC

T
23-Emerald IV
TomU23-Emerald IVAuthor
23-Emerald IV
December 1, 2020

I just checked a couple of articles and it does finish loading now.  It is taking around 20 seconds after the rest of the page has already finished loading before the spinning wheel stops and the related articles section appears.

J
Jean-Christophe14-Alexandrite
14-Alexandrite
December 1, 2020

Thank you for the details, @TomU

 

I will report this issue internally and see if there is any way to improve the performance. I do not feel this is an urgent matter based on what you described, but let me know otherwise.

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