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Rolling1-Visitor
1-Visitor
Oct 1, 2019 1:43 PM UTC
Question

Stand Alone license failure

Hello I was trying to get support to re-install the stand alone license since do not allow me  the connection, i tried to call technical support and our sales representative but seem too busy to take care or our account.

 

Can some body help?

 

2 replies

BenLoosli23-Emerald III
23-Emerald III
Oct 1, 2019 1:47 PM UTC

What PTC product are you asking about?

What version of the product?

What operating system are you installing the software on?

 

All of these factor into what a helpful answer might be.

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VladimirN24-Ruby IV
24-Ruby IV
Oct 1, 2019 3:14 PM UTC

You can use the "Case Logger" tool: https://support.ptc.com/apps/case_logger_viewer/auth/ssl/log

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