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SlidingDownhill12-Amethyst
12-Amethyst
July 22, 2019
Solved

Support inactive

  • July 22, 2019
  • 1 reply
  • 3975 views

Support site lest me log a case but says my support is inactive. My license says its active. the Update killed my datalogger and I'm not sure of the case will even get reviewed. 

Best answer by SlidingDownhill

I have done that twice.  I guess its not worth fixing - my support is active . 

1 reply

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slangleyCommunity Manager
Community Manager
July 22, 2019

Hi @SlidingDownhill.

 

I recommend reaching out to the Sales team to verify your entitlements.  If there is a systems issue, they would be able to begin an investigation into getting it resolved, or work with you on a purchase/renewal if your entitlements have expired.

 

Regards.

 

--Sharon

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SlidingDownhill12-AmethystAuthorAnswer
12-Amethyst
July 31, 2019

I have done that twice.  I guess its not worth fixing - my support is active . 

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BettinaGiemsa5-Regular Member
5-Regular Member
June 10, 2020

where are you located? I can get you in touch with a Renewal Advisor (or partner) to validate your status. We also have a designated contact form for Renewals questions: https://www.ptc.com/en/customer-success/renewal-advisor-contact

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