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SlidingDownhill12-Amethyst
12-Amethyst
Jul 22, 2019 7:17 PM UTC
Solved

Support inactive

Support site lest me log a case but says my support is inactive. My license says its active. the Update killed my datalogger and I'm not sure of the case will even get reviewed. 

SlidingDownhillAnswer
12-Amethyst
Jul 31, 2019 2:27 PM UTC

I have done that twice.  I guess its not worth fixing - my support is active . 

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3 replies

slangleyCommunity Manager
Support
Jul 22, 2019 8:01 PM UTC

Hi @SlidingDownhill.

 

I recommend reaching out to the Sales team to verify your entitlements.  If there is a systems issue, they would be able to begin an investigation into getting it resolved, or work with you on a purchase/renewal if your entitlements have expired.

 

Regards.

 

--Sharon

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SlidingDownhill12-AmethystAuthorAnswer
12-Amethyst
Jul 31, 2019 2:27 PM UTC

I have done that twice.  I guess its not worth fixing - my support is active . 

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BettinaGiemsa5-Regular Member
5-Regular Member
Jun 10, 2020 12:14 PM UTC

where are you located? I can get you in touch with a Renewal Advisor (or partner) to validate your status. We also have a designated contact form for Renewals questions: https://www.ptc.com/en/customer-success/renewal-advisor-contact

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