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Community Manager
August 17, 2026
Question

Tech Support Articles Not Retrieved in Search

  • August 17, 2026
  • 1 reply
  • 15 views

Notice: Technical Support Articles are currently unavailable in the PTC eSupport Knowledgebase Search and may not appear in search results.

We have identified the root cause and are working on a resolution. A fix is expected shortly and we’ll update this thread once full access is restored.

We apologise for any inconvenience caused.

Thank you for your understanding,

Peter.

    1 reply

    PeterCaseCommunity ManagerAuthor
    Community Manager
    August 18, 2026

    Our team has addressed the above issue with the missing articles in eSupport search. In case you encounter any further issue when searching the knowledge base, please let us know.

    Thank you for your patience, while we worked through this issue.