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byork17-Peridot
17-Peridot
Sep 15, 2016 12:32 PM UTC
Question

Technical Support eNews & Alerts Emails

Has anyone else noticed that there hasn't been much content in the support update email that last few days?

    11 replies

    VladimirN24-Ruby IV
    24-Ruby IV
    Sep 16, 2016 2:47 PM UTC

    Hi Brian,

    Yes, I also noticed that in the last email.

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    MartinHanak24-Ruby III
    24-Ruby III
    Sep 17, 2016 10:00 AM UTC

    Hi,

    on 16-September-2016 I reported this problem to PTC Support. They are investigating it...

    MH

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    MartinHanak24-Ruby III
    24-Ruby III
    Sep 20, 2016 5:11 AM UTC

    Hi,

    starting from 19-September-2016 the problem has been resolved. Funny thing is that PTC is sending me email twice, now .

    MH

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    MarcoTosin
    MarcoTosin21-Topaz II
    21-Topaz II
    Sep 20, 2016 6:20 AM UTC

    Me too.

    Two identical email since yesterday.

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    Marco
    manjunathrv17-Peridot
    17-Peridot
    Sep 20, 2016 12:21 PM UTC

    Yes I noticed that and also 2 same emails were delivered.

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    byork17-PeridotAuthor
    17-Peridot
    Sep 20, 2016 12:44 PM UTC

    I had two today and yesterday as well.  Today the emails were slightly different.  One email had a logged case and one email didn't.  The funny thing is I didn't see anything on a case that should have been updated yesterday.

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    TmetcalfEmeritus
    Emeritus
    Sep 20, 2016 6:20 PM UTC

    Brian -

    What are your thoughts of the discussions / cadence of information here PTC eSupport Help

    Thank you,

    Toby

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    byork17-PeridotAuthor
    17-Peridot
    Sep 20, 2016 7:01 PM UTC

    Toby-

    Before starting this discussion I looked for the support page but couldn't find it.  Can you move this discussion there?

    Thanks,

    Brian

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      TmetcalfEmeritus
      Emeritus
      Sep 20, 2016 7:02 PM UTC

      Will do

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