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Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
October 14, 2025
Solved

The Performance Advisor dashboard is not displaying any data.

  • October 14, 2025
  • 2 replies
  • 849 views

Since Thursday of last week, the Performance Advisor dashboard for Windchill and Creo has not been displaying any data (see attached images).

 

Marco_Tosin_0-1760436490140.pngMarco_Tosin_1-1760436585503.png

 

The problem is definitely not on the user side but on the PTC side, as there are already several open support tickets regarding this issue (see, for example, CS454950).

 

Can other users confirm what I have written above?

 

 

Best answer by remy

Indeed.
The data outage has been resolved. 

thank you for the heads up.

2 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
October 14, 2025

The entry links seem dead.  I can't get past here:

TomU_0-1760448945322.png

 

Marco Tosin
21-Topaz I
Marco Tosin21-Topaz IAuthor
21-Topaz I
October 14, 2025

I believe the problem you are reporting concerns browsers that use Chromium as their engine.
With Firefox, there are no problems logging in, but then there is no visible data.

 

Marco
T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
October 14, 2025

I just tried Firefox and still can't go any further.  Either I no longer have access, or something on this page is broken.  The buttons do nothing.

R
remy21-Topaz I
21-Topaz I
October 15, 2025

Hi 

The issue has been indeed reported to Tech Support and we issued the article you attached to your post. 

It has been raised internally and we are facing an IT situation.

Apologies for the inconvenience.

Our ops have been notified as soon as possible, they are actively working on it and the incident is being monitored by Tech Support.
If this is pressing on your end feel free to file a new case, this will weigh in the balance.

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz IAuthor
    21-Topaz I
    October 15, 2025

    Hi Remi,
    thanks for the update.

     

    Marco
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