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MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
Oct 14, 2025 10:11 AM UTC
Solved

The Performance Advisor dashboard is not displaying any data.

Since Thursday of last week, the Performance Advisor dashboard for Windchill and Creo has not been displaying any data (see attached images).

 

Marco_Tosin_0-1760436490140.pngMarco_Tosin_1-1760436585503.png

 

The problem is definitely not on the user side but on the PTC side, as there are already several open support tickets regarding this issue (see, for example, CS454950).

 

Can other users confirm what I have written above?

 

 

remyAnswer
21-Topaz I
Oct 16, 2025 8:07 AM UTC

Indeed.
The data outage has been resolved. 

thank you for the heads up.

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10 replies

TomU
TomU23-Emerald IV
23-Emerald IV
Oct 14, 2025 1:36 PM UTC

The entry links seem dead.  I can't get past here:

TomU_0-1760448945322.png

 

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MarcoTosin
MarcoTosin21-Topaz IIAuthor
21-Topaz II
Oct 14, 2025 1:43 PM UTC

I believe the problem you are reporting concerns browsers that use Chromium as their engine.
With Firefox, there are no problems logging in, but then there is no visible data.

 

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Marco
TomU
TomU23-Emerald IV
23-Emerald IV
Oct 14, 2025 5:01 PM UTC

I just tried Firefox and still can't go any further.  Either I no longer have access, or something on this page is broken.  The buttons do nothing.

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remy21-Topaz I
21-Topaz I
Oct 15, 2025 7:17 AM UTC

Hi 

The issue has been indeed reported to Tech Support and we issued the article you attached to your post. 

It has been raised internally and we are facing an IT situation.

Apologies for the inconvenience.

Our ops have been notified as soon as possible, they are actively working on it and the incident is being monitored by Tech Support.
If this is pressing on your end feel free to file a new case, this will weigh in the balance.

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    MarcoTosin
    MarcoTosin21-Topaz IIAuthor
    21-Topaz II
    Oct 15, 2025 7:25 AM UTC

    Hi Remi,
    thanks for the update.

     

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    Marco
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