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12-Amethyst
October 8, 2020
Solved

Thingworx 9.0 Installation Guide in English - broken link

  • October 8, 2020
  • 2 replies
  • 4455 views

English Installation Guide guide for Thingworx 9.0 link in Reference Documents search is broken.

Message:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

 

Link:

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en 

 

Other languages seems ok.

Best answer by slangley

Hi @reengle & @TomazJeras.

 

After testing several times, I was finally able to recreate the issue.  It seems to be a sporadic problem.

 

I am following up to engage the right team for resolution.

 

Regards.

 

--Sharon

2 replies

Community Manager
October 8, 2020

Hi @TomazJeras.

 

I'm not seeing an issue.  Can you try clearing your browser cache or trying in a different browser to see if you still have an issue?

 

Regards.

 

--Sharon

1-Visitor
October 9, 2020

I am having the same problem.  I have tried Chrome, Firefox, Edge, and Safari.

 

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en

 

Community Manager
October 9, 2020

Hi @reengle @TomazJeras.

 

Since it was working when I tested, can you please provide some screenshots to walk me through what you are doing?  Perhaps I did not fully understand the issue.

 

Regards.

 

--Sharon

12-Amethyst
October 12, 2020

Thanks to @reengle for issue clarification.

I was unable to participate in discussion more.

Regards.

Community Manager
October 12, 2020

Hi @reengle & @TomazJeras.

 

I have been advised that the issue is resolved.  Please let me know if you continue to experience problems.

 

Regards.

 

--Sharon