12-Amethyst

Solved

Thingworx 9.0 Installation Guide in English - broken link

Forum|Forum|5 years ago
October 8, 2020
2 replies
4455 views

English Installation Guide guide for Thingworx 9.0 link in Reference Documents search is broken.

Message:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Link:

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en

Other languages seems ok.

Best answer by slangley

Hi @reengle & @TomazJeras.

After testing several times, I was finally able to recreate the issue. It seems to be a sporadic problem.

I am following up to engage the right team for resolution.

Regards.

--Sharon

Community Manager

Community Manager

Hi @TomazJeras.

I'm not seeing an issue. Can you try clearing your browser cache or trying in a different browser to see if you still have an issue?

Regards.

--Sharon

1-Visitor

I am having the same problem. I have tried Chrome, Firefox, Edge, and Safari.

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en

Community Manager

Community Manager

Hi @reengle @TomazJeras.

Since it was working when I tested, can you please provide some screenshots to walk me through what you are doing? Perhaps I did not fully understand the issue.

Regards.

--Sharon

Author

12-Amethyst

Thanks to @reengle for issue clarification.

I was unable to participate in discussion more.

Regards.

Community Manager

Community Manager

Hi @reengle & @TomazJeras.

I have been advised that the issue is resolved. Please let me know if you continue to experience problems.

Regards.

--Sharon