Skip to main content
T
TomazJeras12-Amethyst
12-Amethyst
March 10, 2020
Solved

Unable to find ANY PTC KB articles with search

  • March 10, 2020
  • 2 replies
  • 2856 views

Yesterday I noticed that PTC Support Search does not return any PTC KB articles, only Community and Help articles are returned. I don't have and active filters and I checked with my colleagues, who have same problem.

Check searches below for specific CS and even general search returns useless results.

2020-03-10 10_37_59-RE_ PTC Case_ C15285561 _ AUDAX D.O.O. _ Severity 2 - Business Moderately Impact.png2020-03-10 10_38_23-RE_ PTC Case_ C15285561 _ AUDAX D.O.O. _ Severity 2 - Business Moderately Impact.png2020-03-10 10_38_35-RE_ PTC Case_ C15285561 _ AUDAX D.O.O. _ Severity 2 - Business Moderately Impact.png2020-03-10 10_38_46-RE_ PTC Case_ C15285561 _ AUDAX D.O.O. _ Severity 2 - Business Moderately Impact.png

 

This is very urgent matter!

Thank you.

    Best answer by Pierre_M

    @TomazJeras  The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

    2 replies

    P
    Pierre_M5-Regular Member
    5-Regular Member
    March 10, 2020

    Thanks for escalating the issue.  An alert has been posted on the eSupport portal and our IT team is working on the issue.

     

    Until the problem is fixed, you can use a public search engine such as Google and search for PTC article <your keywords>. You will not have access to the same filtering options but should be able to find most of our articles.

    P
    Pierre_M5-Regular MemberAnswer
    5-Regular Member
    March 10, 2020

    @TomazJeras  The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal. 

      T
      TomazJeras12-AmethystAuthor
      12-Amethyst
      March 11, 2020

      Big thumbs up for quick response. 👍

       

      Regards, Tomaz

      Terms & ConditionsCookie settingsAccessibility statement