12-Amethyst

Question

Updating Account gives error

When I try to update my profile on www.ptc.com support page it keeps complaining about matching Question and Answer.

But the Question and Answer cannot be found anywhere on this page:

2017-03-07 11_08_17-PTC.com Account Management.png

7-Bedrock

Hi!

did you solve it?

BR

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Community Manager

Hi Olaf,

I've opened an infrastructure case for our team to help with this. Reference for the case is 13953316.

Thanks,

Peter.

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Community Manager

Hi @ocorten-2 ,

Our team found a code regression which led to this issue. It had affected a handful of other customers too.

They have re-synced the code now, so you should be all set.

Could you please confirm that the error is now gone, and you are able to update your web account ?

Thank you,

Peter.

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3 replies