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Community Manager
May 18, 2017
Question

Your Feedback Requested: New Article Viewer

  • May 18, 2017
  • 12 replies
  • 8345 views

Do you have passion for clean, modern UX and ultimate usability ?

Do you like to share perspectives in a structured way ?

Are you a regular user of the PTC knowledge base ?

 

If you're reading this we're guessing the answer is "Yes to all the above", and if so, we'd like to request a few of your valuable brain cycles.

 

This week we published a beta version of the new Article Viewer. It's not widely shared, but you can access it by replacing ##### in the URL below with any real article number

https://www.ptc.com/home/support/article?n=CS#####

 

We won't go into all the user stories, but the Viewer has 4 main functions:

- Present cleanly the content authored by Technical Support

- Allow a convenient opportunity for the reader to share feedback

- Provide tools to subscribe, share, print and discuss in the Community

- Where relevant, redirect readers to related content which is referencing it, or which others also liked.

 

If you are willing to share your thoughts about the UX and how it makes you feel, please reply to this thread.

 

Short Disclaimer:

- Availability and performance may not be 100%.

- It's untested on older browsers (in fact the platform does not support IE 8/9)

- While we will review all feedback, we won't be able to respond to all comments

- Headings are available in English only for this version

12 replies

23-Emerald IV
June 16, 2017

-- Version compare. It's been on our radar for a while, but so far not implemented due to complexity and the idea of keeping the viewer as clean as possible. It could be a future option to configure in individual display settings, and toggle highlighting (as opposed to a side-by-side compare) seems to be the least intrusive way of acheiving this.

This was in my email update from the community today.  This is exactly what I would like to see for the support articles:

-----------------------------------------------------------------

Tips and tricks

Compare Document Versions

This feature is so handy you'll wonder where it's been all your life. You can see the full history of a document in PTC Community, and compare any two versions to see what changed between them.

When viewing a document just click on the magnifying glass icon next to the version number to see the two most recent versions compared side-by-side. Or, click on Manage versions in the Actions area to see the entire history of the document.

 

1-Visitor
December 12, 2018

Reference Documents -> Filter By -> Search is failing,

 

Technical Support Search

Sorry, something went wrong.

 
 

Sorry, something went wrong.

5-Regular Member
December 13, 2018

@ptc-6755903 the search is now working again.