Skip to main content
R
RussC6-Contributor
6-Contributor
January 5, 2022
Solved

Precision LMS

  • January 5, 2022
  • 1 reply
  • 7698 views

I am using Creo Parametric 6.0 6.0.1.0

Can't log in to Precision LMS system (https://precisionlms.ptc.com/app/pages/Login/). When I attempt to log into Precision LMS to access the training modules, I get the attached error message. But this has been going on for 2 days now and it doesn't work by trying again as it indicates in the error message.

Here are the errors that I faced

An error has occurred.
An unexpected error has occurred. Usually it is a temporary glitch and can be fixed by waiting a few seconds and trying the request again. We are sorry for the inconvenience. The error has been logged and our team is working to get it resolved as soon as possible. To continue please use any of the links found at the top of this page.

Best answer by Simona

Hi RussC,

 

Thanks for using the Community.

I did an update to your eLearning account and you should be able to log in now using your PTC account credentials.

You may also use this link https://enterprise.ptcu.com/  instead of https://precisionlms.ptc.com

If this doesn't work for you and you have the same error, please try also with a different browser.

 

Thank you,

Simona 

1 reply

S
Simona14-AlexandriteAnswer
14-Alexandrite
January 5, 2022

Hi RussC,

 

Thanks for using the Community.

I did an update to your eLearning account and you should be able to log in now using your PTC account credentials.

You may also use this link https://enterprise.ptcu.com/  instead of https://precisionlms.ptc.com

If this doesn't work for you and you have the same error, please try also with a different browser.

 

Thank you,

Simona 

    R
    RussC6-ContributorAuthor
    6-Contributor
    January 12, 2022

    I attempted to log in to both links above.  I had the same problem.  I tried it on both Edge and Chrome with the same error message resulting.  Recently I had PTC change my login/email address for my account.  However, those credentials work to log into PTC support, they just don't work for the precision lms or enterprise PTCU logins.  Please advise.

    S
    Simona14-Alexandrite
    14-Alexandrite
    January 13, 2022

    @RussC I checked again and the issue was related to your new email that was not updated in PTCU Enterprise.

    I did an update on it and it should work for you now to login in PTCU Enterprise using the mentioned links before.

    Let me know if you still have issues with it.

      Terms & ConditionsCookie settingsAccessibility statement