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ptc-43730801-Visitor
1-Visitor
Dec 18, 2011 6:24 AM UTC
Question

'vport1' frozen due to Graphics Error!

Just started playing with this (elements) an using the tutorial. After the fist coulple lessons I got this error...

'vport1' frozen due to Graphics Error!

Tried searching for a thread about it but the only one was in a language I don't speak.

Any help would be appreaciated. I'm testing out the free version to see if I want to go to the paid version.

Did I do something, or did I not know you go a limited number of sessions before having to pay?

Thanks

Craig

    5 replies

    Sam_GCCE1-Visitor
    1-Visitor
    Apr 18, 2020 8:28 AM UTC

    Hey mate, I have exactly the same problem! I am looking forward to a resolution on this one - hopefully its a simple fix!

    Cheers

     

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    VladimirN24-Ruby IV
    24-Ruby IV
    Apr 18, 2020 7:11 PM UTC

    What kind of tutorial mean?

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    Sam_GCCE1-Visitor
    1-Visitor
    Apr 19, 2020 3:48 AM UTC

    Hi VladimirN,

    The error occurs on startup of the program for me. I cannot do anything on the program due to this - there is no viewport and i cannot create one without getting error. I have a screenshot of the error box on a community post i made. 
    cheers

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    mkaercher5-Regular Member
    5-Regular Member
    Apr 22, 2020 7:19 AM UTC

    Modeling requires certain hardware conditions in order to run successfully. The error " 'vport1' frozen due to Graphics Error" is an indicator that a non-supported hardware will be used. PTC offers a list of all hardware combinations which will be supported. Please check if your hardware will completely fulfill the requirements listed on our PTC Platform Support page under the catagory "By Partner".

    For further details you can also refer to the article: 

    https://www.ptc.com/en/support/article/CS45396

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    Sam_GCCE1-Visitor
    1-Visitor
    Apr 23, 2020 1:35 AM UTC
    Legend, thanks very much that has sorted the problem. Much appreciated!

    Kind regards,
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