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T
TK_42481654-Participant
4-Participant
September 15, 2025
Solved

Account management issue

  • September 15, 2025
  • 1 reply
  • 483 views

Good morning
I'm reaching out because my client recently bought a new computer and needs to transfer his current lifetime license to the new laptop.

however the license management page no longer available since the company who used to administrate license in South Korea is no longer in business.

Is there a way that I can access the license management page??

Best answer by StephenW

 The community can not help with licensing issues other than offer advice. You got extremely poor advice unfortunately. I really don't have any advice other than call back and don't take the "wrong" answer again. Keep pushing for actual licensing support. 

Typically licensing is handle thru an app, but there has to be a process for someone who doesn't have that ability.

I will say that if a license isn't in the name of the person requesting access, it's going to be a long and difficult process if they legally own the license if there is no administrator to contact, or at least that would be my guess.

1 reply

S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
September 15, 2025

You'll need to contact license management directly. You could start with regional phone support:

https://www.ptc.com/en/support/customer-support-guide/contact/contact-by-phone

T
TK_42481654-ParticipantAuthor
4-Participant
September 15, 2025

Thank you for reply
I tried contacting the South Korean support number, but there was no response,
so I called the states number and attempted to get license support by entering my SCN. However, for some reason, I wasn’t able to proceed to the next step. I was then connected to the All Product Service Center, and they directed me to raise my question here.

S
23-Emerald III
StephenW23-Emerald IIIAnswer
23-Emerald III
September 15, 2025

 The community can not help with licensing issues other than offer advice. You got extremely poor advice unfortunately. I really don't have any advice other than call back and don't take the "wrong" answer again. Keep pushing for actual licensing support. 

Typically licensing is handle thru an app, but there has to be a process for someone who doesn't have that ability.

I will say that if a license isn't in the name of the person requesting access, it's going to be a long and difficult process if they legally own the license if there is no administrator to contact, or at least that would be my guess.

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