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bcampbell1-Visitor
1-Visitor
November 18, 2015
Question

AMD Firepro Display Driver Crashing Creo Constantly!

  • November 18, 2015
  • 4 replies
  • 4561 views

Hello,

My employer ordered me a new laptop recently and it arrived with an AMD card - apparently these gaming cards are 'approved' for Creo now, but of course it has constant issues. Several times a day I receive the error "display driver has stopped working". Then it recovers, but Creo goes blank and does not recover (and I loose my work). I've tried Dell tech support, updated my Bios, verified and reinstalled the latest AMD drivers... still the same issue. Any ideas or help on this would be greatly appreciated!

Thank you,

Brandon

Computer: Dell Precision M4800 Laptop

CPU: Intel Core i7-4810MQ @ 2.80GHz

Memory: 8 GB

OS: Windows 7 Professional (64-bit)

Display Adapter: AMD FirePro M5100 FireGLV    Driver Version: 14.502.1005.1002 (2/25/15)


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4 replies

StephenW
StephenW23-Emerald III
23-Emerald III
November 18, 2015

Usually I recommend the latest driver but sometimes it's best to go with the PTC approved driver.

http://support.ptc.com/WCMS/files/162683/en/dell_creo3.pdf

Precision M4800

Windows 7

32 and 64-bit

AMD FirePro 5100

12.104.2.4

07-Sep-2013

If you still have issues, contact PTC support since they have certified all the hardware.

B
bcampbell1-VisitorAuthor
1-Visitor
November 18, 2015

Thank you Stephen, I'll give this a try!

B
bpowers1-Visitor
1-Visitor
December 9, 2015

Brandon, Did the "approved" driver resolve your issue?

I
Inoram14-Alexandrite
14-Alexandrite
December 10, 2015

Brandon Campbell wrote:

AMD card - apparently these gaming cards are 'approved' for Creo now, but of course it has constant issues.

Display Adapter: AMD FirePro M5100 FireGLV    Driver Version: 14.502.1005.1002 (2/25/15)

FirePro is AMDs workstation class card.

M
mvanderlugt1-Visitor
1-Visitor
December 11, 2015

Hi Brandon,

I have also had this issue and found the latest driver that works properly with FirePro cards and Creo is 13.352 on Windows 7

A little more info is here but refers mainly to windows 10.

MCAD Central

and

When will AMD release new FirePro drivers? | Community

Hope it helps.

Miles

D
David_M1-Visitor
1-Visitor
December 11, 2015

I find the version 9 driver from 2013 offers the required features and stability for Creo 3. Earlier drivers don't meet Creo 3's requirements. If you have problems with the recommended driver, try that one.

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