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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
March 3, 2025
Question

Background color not changing

  • March 3, 2025
  • 3 replies
  • 1937 views

I have 1 user who is only getting a black background in Creo 11.0.3.0. We just upgraded last Friday from Creo 9. His colors were fine in Creo 9. We have removed his local config.pro and creo_parametic_customization.ui files and restarted Creo 11 and still just a black background. Even trying different Creo color themes (Dark or Light) do not change his display.

The Creo 11 install is on a network drive and everyone uses the same start up files. 

Anyone have any suggestions on what else may be causing this issue. There are at least 4 others on Creo 11 without any issues.

3 replies

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Chris321-Topaz I
21-Topaz I
March 3, 2025

Have you tried eliminating the graphics card to see if that is the issue?

 

graphics WIN32_GDI

 

Have you checked file-> help -> system information to see if there are any other config.pros being loaded in?

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthor
    23-Emerald III
    March 3, 2025

    Did not try the graphics win32_gdi as this machine ran Creo 9 just fine until the upgrade to Creo 11.

    We did look to see that there were no additional config.pro files loaded beyond the system level one.

    C
    Chris321-Topaz I
    21-Topaz I
    March 3, 2025

    Different software versions support different graphics cards. Here is the hardware list for a Dell machine for example:

    https://support.ptc.com/WCMS/files/176373/en/Dell_11.html 

    K
    KenFarley21-Topaz II
    21-Topaz II
    March 3, 2025

    Is it a completely black screen or just the background? I.e. can the person still draw stuff but just with the undesired black background? I seem to remember someone having troubles like a black screen when their graphics card drivers were not "compatible" with Creo. You know, the "don't use the latest drivers, unless you're sure" situation.

    Just a guess.

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthor
    23-Emerald III
    March 3, 2025

    Creo graphics area is black and no options allow us to change it.

    When he tries to load an existing part, he doesn't see anything as everything is now black.

    M
    MikeBennett16-Pearl
    16-Pearl
    March 5, 2025

    Hi @BenLoosli 

     

    I had this same problem on my machine after installing Creo 11.0 for the first time.

    There were a few default config.pro option changes between Creo 10.0 and 11.0 - CS402384

    This black screen is associated with the change to option enable_fsaa off to a new default value 8.  Try each value of the option with the machine to see what clears the black screen.  You might need to open a part or create a new object in order to update the graphics window between value changes.

    In addition to the config.pro, this option is available in File > Options > Entity Display > Anti-Aliasing

     

    Michael

    R
    RandyJones20-Turquoise
    20-Turquoise
    April 11, 2025

    Make sure his/her Nvidia Antialiasing Mode is set to Application-controlled. We just switched to Creo Parametric 11.0 and had a couple of users with the back screen in the graphics area issue. It turns out they had the Antialiasing Mode Setting not set to this and had the Antialiasing - Setting set to some value. Setting their config.pro option enable_fsaa off worked also but "fixing" the Nvidia Antialiasing Mode by setting it to Application-controlled seemed the better solution, in our case.

     

    Screenshot 2025-04-07 093138.png

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