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MartinHanak24-Ruby III
24-Ruby III
May 2, 2018
Question

Collision between Windows 10 version 1803 (April 2018 Update) and FLEXnet 11.14

Hello,

 

today one of our computers updated to Windows 10 version 1803 (April 2018 Update). The update killed lmadmin_ptc service (i.e. license manager). I was able to uninstall FLEXnet 11.14, but I am not able to install FLEXnet 11.14 ... installer cannot create lmadmin_ptc service.

 

If you have any tip how to solve the problem without uninstalling version 1803, please let me know.

16 replies

KenFarley
KenFarley21-Topaz II
21-Topaz II
May 2, 2018

We recently had our IT guys rename our server without telling anyone and somehow kill our license server. I had a lot of trouble uninstalling then re-installing the server (11.14, also for Creo 4.0 usage). It would say it was starting, but wouldn't start the ptc_d daemon and after a minute or two it was not running.

The eventual solution, done by a PTC license guy, was to remove the 64-bit version of the FlexNet stuff, and instead use the 32 -bit version. It's been okay since. I wish I'd done it myself, so I'd have all the intricate details, but hopefully this might be a start for you.

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    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    May 7, 2018

    Just information...

     

    I tested the problem "FLEXnet 11.14 cannot be installed on Windows 10 Pro (Czech) version 1803" in my environment.

     

    I did a clean installation of Windows 10 Pro (English) version 1803 and Windows 10 Pro (Czech) version 1803, too. In both Cases I was able to put FLEXnet 11.14 into operation using known trick ... uninstall/install.

     

    Unfortunately I still do not know how I will solve the problem on customer's PC. Is there any log file written during FLEXnet 11.14 installation and providing useful information about installation problem ?

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    ptc-46897621-Visitor
    1-Visitor
    May 17, 2018

    Me too have this problem! Smiley Frustrated

    I had search and try below link from Japan but can't solve until now...

    http://3d.rikei.co.jp/faq/20180509-ptc-creo-license-support-unable-launch-creo-after-windows10-update

     

     

     

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    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    May 18, 2018

    Solution no.1:

    1. uninstall FLEXnet 11.14
    2. install FLEXnet 11.14

    Does it work for you ?

     

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    Invisigoth1-Visitor
    1-Visitor
    May 23, 2018

    Hello all,

     

    I just ran into this today.  Windows 10 upgraded to 1803 overnight and sure enough lmadmin_ptc is gone from the services app.  Started lmadmin.exe from the command line so that the students can obtain licenses for now. What a pain in the ***.

     

    Since they haven't fixed SPR 7094575 yet, clearly this is leftover pain from when this was first reported for Windows 10 1709.  I can't really fault PTC, as Windows 10 Updates wreak havoc on all sorts of installed software and hardware too.

     

    The original PTC doc on this says "Workaround: Manually configure lmgrd service 11.14 ".  I take that to mean run the Windows sc.exe command and re-create the service.  Has anyone tried that?

     

     

     

     

     

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    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    May 24, 2018
    @Invisigoth wrote:

    Hello all,

     

    I just ran into this today.  Windows 10 upgraded to 1803 overnight and sure enough lmadmin_ptc is gone from the services app.  Started lmadmin.exe from the command line so that the students can obtain licenses for now. What a pain in the ***.

     

    Since they haven't fixed SPR 7094575 yet, clearly this is leftover pain from when this was first reported for Windows 10 1709.  I can't really fault PTC, as Windows 10 Updates wreak havoc on all sorts of installed software and hardware too.

     

    The original PTC doc on this says "Workaround: Manually configure lmgrd service 11.14 ".  I take that to mean run the Windows sc.exe command and re-create the service.  Has anyone tried that?

     

    Hi,

    solution no.1:

    • uninstall FLEXnet 11.14
    • install FLEXnet 11.14

    solution no.2

    • create new empty C:\flexnet directory
    • copy contents of C:\Program Files\PTC\FLEXnet Admin License Server directory into C:\flexnet directory
    • uninstall FLEXnet 11.14
    • launch C:\flexnet\x86e_win64\obj\lmtools.exe application and create lmgrd-based service to start FLEXnet 11.14 ... see page 69 in attached PDF file.

     

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    Invisigoth1-Visitor
    1-Visitor
    May 24, 2018

    Thanks Martin.  It was just easier to uninstall/reinstall.  At least it is good to know that tried and true method still works!

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    auijttewaal1-Visitor
    1-Visitor
    June 4, 2018

    My colleague did NOT uninstall but just reconfige the license and it worked...

     

    But on a different laptop I cannot get any version to work; 11.14.1.2, or 10.8 with the features of 11.14 or the manual installation of lmgrd.exe

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    MartinHanak24-Ruby IIIAuthor
    24-Ruby III
    June 4, 2018

    Hi,

     

    my notes ...

    1.] You cannot use FLEXnet 10.8, if you need to work with Creo 4.0 or higher.

    2.] FLEXnet 11.14.1.2 needs Visual Studio 2010 (VC++ 10.0) SP1 installed in Windows

    3.] FLEXnet does not work if virtual network card is installed in Windows

     

    I cannot give you an advice how to solve the problem on laptop ... I do not have access to this computer.

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    auijttewaal1-Visitor
    1-Visitor
    June 4, 2018

    Hi Martin,

     

    In this case after trying everything I just started again with

    Disabling the firewall,  run the setup of 11.14.1.2 and enable firewall afterwards with exeption for port 7788 in inbound and outbound rules. It worked! (thought I tried it before, but apparently not)

     

    You CAN install 10.8 for Creo 4 as long as you copy the ptc_d.exe and lmgrd.exe into it from a 14.11 version. We only use it when all other options have failed.

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