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17-Peridot
Dobi17-Peridot
17-Peridot
September 12, 2024
Solved

Creo 10.0.5.0 always starts with server offline

  • September 12, 2024
  • 2 replies
  • 2497 views

I just installed Creo 10.0.5.0 (from 8.0.10.0 and 9.0.9.0) and am noticing that on each launch Windchill is offline unless I manually go to Server Management and uncheck the "Offline" box. 

 

All of the settings from 8.0.10.0 and 9.0.9.0 are unchanged and neither one of those versions had that issue. 

 

What do I need to do to have it start with Windchill online?

Best answer by RobrechtSavaco

Hi @Dobi 

We experienced the same issue after performing an upgrade from Creo 7.0.x.0 to 9.0.x.0 a few years ago.

For some reason, this was caused by the fact that the 'older' Creo 7 workspace/server cache was also being used for Creo 9 and somehow this led to Creo always starting with an offline Windchill connection.

 

What fixed it for us, was renaming the root cache-folder and restarting & re-registering Windchill in the Server Management - thus this way forcing Creo to create a blank new cache folder.

In our case, the root cache-folder was the parent folder where the PTC_WF_CACHE folder was located (your location can be found in File > Manage Session > Server Management >> Cache tab)

 

Alternatively you could also set the following in the parametric.psf file of Creo 10:

SET=PTC_WF_CACHE=C:\PTC\PTC_WF_CACHE_Creo10

And optionally, set this in the parametric.psf of Creo 9:

SET=PTC_WF_CACHE=C:\PTC\PTC_WF_CACHE_Creo9

 

(If you start Creo using BAT-scripts, modify the lines that set the variables)

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
September 13, 2024

Hi,

did you set the PTC_WF_ROOT environment variable differently for the mentioned versions in parametric.psf file?

For example:

ENV=PTC_WF_ROOT=C:\PTC\PTC_WF_ROOT_Creo8

ENV=PTC_WF_ROOT=C:\PTC\PTC_WF_ROOT_Creo9

ENV=PTC_WF_ROOT=C:\PTC\PTC_WF_ROOT_Creo10

 

D
17-Peridot
Dobi17-PeridotAuthor
17-Peridot
September 13, 2024

I did not. 

 

It's using the same PTC_WF_ROOT as Creo 9. Creo 9, in turn, used the same .wf location as Creo 8. 

 

 

M
MartinHanak24-Ruby III
24-Ruby III
September 15, 2024

Hi,

 

personally I find it necessary to set PTC_WF_ROOT variable so that each version uses its own directory.

    R
    RobrechtSavaco13-AquamarineAnswer
    13-Aquamarine
    October 3, 2024

    Hi @Dobi 

    We experienced the same issue after performing an upgrade from Creo 7.0.x.0 to 9.0.x.0 a few years ago.

    For some reason, this was caused by the fact that the 'older' Creo 7 workspace/server cache was also being used for Creo 9 and somehow this led to Creo always starting with an offline Windchill connection.

     

    What fixed it for us, was renaming the root cache-folder and restarting & re-registering Windchill in the Server Management - thus this way forcing Creo to create a blank new cache folder.

    In our case, the root cache-folder was the parent folder where the PTC_WF_CACHE folder was located (your location can be found in File > Manage Session > Server Management >> Cache tab)

     

    Alternatively you could also set the following in the parametric.psf file of Creo 10:

    SET=PTC_WF_CACHE=C:\PTC\PTC_WF_CACHE_Creo10

    And optionally, set this in the parametric.psf of Creo 9:

    SET=PTC_WF_CACHE=C:\PTC\PTC_WF_CACHE_Creo9

     

    (If you start Creo using BAT-scripts, modify the lines that set the variables)

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