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MT_1364252510-Marble
10-Marble
September 26, 2025
Solved

Creo 11 embedded browser blanked out

  • September 26, 2025
  • 2 replies
  • 1087 views

Hello PTC Community,

 

I'm experiencing an issue on some computers where the Creo 11 embedded browser is not functioning correctly. For certain web pages (stored in the hard drive), the browser displays a completely blank white page. When I reload these pages, the correct content appears only briefly—as a quick blink—and then the page goes blank again.

Here are some details about the affected systems:

  • Operating System: Windows 11 Enterprise 23H2
  • Creo Version: 11.0.3.0
  • Creo Platform Agent: 1.7.395
  • Creo 11 Platform Services: 1.3.51

I have already tried clearing the cache and browsing history within the embedded browser, but the issue persists.

Has anyone encountered this problem or can suggest any solutions or troubleshooting steps?

I attach a screenshot of the correct rendering of the page, and the blanked one.

 

Thank you in advance for your help!

Best answer by MT_13642525

Hi Randy,

 

after some troubleshooting I've found out that this was caused by some user settings in the "C:\Users\<user>\pro_e" folder.

I have replaced this folder with a copy from a working client and the browser issue was fixed,

Thank you for your time.

2 replies

M
MK_113682804-Participant
4-Participant
September 26, 2025

Good morning,

I am also in the same boat. 

The Embedded Browser Error keeps coming up after running some Creo Toolkit code.

I have to go in, repair creo via the control panel, and restart the PC each time. 

I would love for a way to stop this error from coming up as it is breaking my bat and Perl file processes. 

 

 

R
RandyJones20-Turquoise
20-Turquoise
September 26, 2025

 

 

@MT_13642525 wrote:

Hello PTC Community,

 

I'm experiencing an issue on some computers where the Creo 11 embedded browser is not functioning correctly. For certain web pages (stored in the hard drive), the browser displays a completely blank white page. When I reload these pages, the correct content appears only briefly—as a quick blink—and then the page goes blank again.

Here are some details about the affected systems:

  • Operating System: Windows 11 Enterprise 23H2
  • Creo Version: 11.0.3.0


If you have a javascript prompt() function this will crash the embedded browser in Creo Parametric 11.0.3.0 and 11.0.4.0. This was fixed in 11.0.5.0:

https://www.ptc.com/en/support/article/CS441317

M
MT_1364252510-MarbleAuthor
10-Marble
September 30, 2025

Hi Randy, thank you for your reply.

I have checked and javascript is not using the prompt() function.

Anyway, I tried to remove the javascript file from the folder where the html pages are stored, and then the browser is able to render them correctly (of course in this case they have no longer any functionality...)

It seems that the issue is actually related to javascript.

R
RandyJones20-Turquoise
20-Turquoise
September 30, 2025

I would try updating to 11.0.6.0. PTC has updated the embedded browser to version 139.0.7258.139 in 11.0.6.0.

Don't know what version 11.0.3.0 had for the embedded browser however 11.0.4.0 had version 133.0.6943.127.

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