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ptc-50400351-Visitor
1-Visitor
Mar 31, 2013 4:19 PM UTC
Question

Creo 2.0 30 Day Trial - Quality Agent Error

I just installed the Creo 2.0 30 Day Trial, and when I fire up Creo I get the following error message:

"Creo Parametric is shutting down becvause it could not run the Quality Agent, which is required in this edition. If you call Technical Support about this problem, report error 0xc6000005."

Now, Quality Agent was installed with the entire install, and it looks like its doing what it does when I fire it up, and it has a tab for "Creo Parametric Trial."

Thanks for any help in sorting this out.


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7 replies

ptc-50400351-VisitorAuthor
1-Visitor
Apr 1, 2013 12:45 PM UTC

In case it is of any value to solving this, I also was sent an email from PTC that had a sw_license_email_(some number).dat in it, that had no email body or instructions.

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TomD.inPDX17-Peridot
17-Peridot
Apr 1, 2013 4:44 PM UTC

Please contact your reseller and see if they can connect you with a right technical personnel. They can look at your screen and help get the issue resolved. I too had a lot of trouble when I 1st loaded the evaluation copy. They took care of the issues quickly.

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ptc-50400351-VisitorAuthor
1-Visitor
Apr 1, 2013 6:21 PM UTC

Apparently, according to an IT guy here, Caterpillar is a direct PTC customer. So perhaps there is another person to go to at PTC? I don't personally have any service plan.

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Gordo05108-Gravel
8-Gravel
Apr 1, 2013 6:52 PM UTC

Have you tried the soulutions presented here:

http://communities.ptc.com/thread/37231

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ptc-50400351-VisitorAuthor
1-Visitor
Apr 1, 2013 11:51 PM UTC

I tried them now, no luck. Reinstalling quality agent from the install directory wasn't an option, as there is no file to do that in M040. Running as administrator doesn't solve the problem, nor does making the folder for quality agent not read only. I also verified that it wasn't an antivirus software issue. Not sure what else I can try or who I can contact. I'm not sure how this whole "somebody logs in and fixes my pc" thing works....

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TomD.inPDX17-Peridot
17-Peridot
Apr 2, 2013 12:14 AM UTC

Start here... "have a PTC sales representative contact me".

http://www.ptc.com/company/contacts/

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