Creo 2.0 30 Day Trial - Quality Agent Error

Forum|Forum|13 years ago
March 31, 2013
2 replies
4617 views

I just installed the Creo 2.0 30 Day Trial, and when I fire up Creo I get the following error message:

"Creo Parametric is shutting down becvause it could not run the Quality Agent, which is required in this edition. If you call Technical Support about this problem, report error 0xc6000005."

Now, Quality Agent was installed with the entire install, and it looks like its doing what it does when I fire it up, and it has a tab for "Creo Parametric Trial."

Thanks for any help in sorting this out.

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General

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ptc-5040035

Author

1-Visitor

In case it is of any value to solving this, I also was sent an email from PTC that had a sw_license_email_(some number).dat in it, that had no email body or instructions.

T

TomD.inPDX

17-Peridot

Please contact your reseller and see if they can connect you with a right technical personnel. They can look at your screen and help get the issue resolved. I too had a lot of trouble when I 1st loaded the evaluation copy. They took care of the issues quickly.

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ptc-5040035

Author

1-Visitor

Apparently, according to an IT guy here, Caterpillar is a direct PTC customer. So perhaps there is another person to go to at PTC? I don't personally have any service plan.

G

Gordo0510

8-Gravel

Have you tried the soulutions presented here:

http://communities.ptc.com/thread/37231

P

ptc-5040035

Author

1-Visitor

I tried them now, no luck. Reinstalling quality agent from the install directory wasn't an option, as there is no file to do that in M040. Running as administrator doesn't solve the problem, nor does making the folder for quality agent not read only. I also verified that it wasn't an antivirus software issue. Not sure what else I can try or who I can contact. I'm not sure how this whole "somebody logs in and fixes my pc" thing works....