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sliu-21-Visitor
1-Visitor
May 8, 2014 8:40 AM UTC
Solved

Creo 2.0 Installation

I already have Creo 2.0 M090 installed on my laptop. Now I want to run setup.exe install other applications, but after I double clicked setup.exe. There is no Installation Wizard shown. I got a traceback.log file. See attached. And when I checked Windows Task Manager, there is a WerFault.exe*32 is running. But disappear very soon. Anybody who knows how to fix this? Tks in advance.

Mahesh_Sharma
Mahesh_SharmaAnswer
22-Sapphire I
May 8, 2014 7:03 PM UTC

Sylar,

This issue may occour due to installmgr.dll in installation media. You can download another version of that from https://www.ptc.com/appserver/cs/view/solution.jsp?n=CS151686

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3 replies

jsarkar1-Visitor
1-Visitor
May 8, 2014 9:57 AM UTC

yours laptop is 64 bit? may be thats for 32 bit installation setup.

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Mahesh_Sharma
Mahesh_Sharma22-Sapphire IAnswer
22-Sapphire I
May 8, 2014 7:03 PM UTC

Sylar,

This issue may occour due to installmgr.dll in installation media. You can download another version of that from https://www.ptc.com/appserver/cs/view/solution.jsp?n=CS151686

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sliu-21-VisitorAuthor
1-Visitor
May 15, 2014 2:12 AM UTC

Hi Mahesh,

I don't know why my installmgr.dll file is not working. After I download the file replace original one. I can run setup.exe now. Thank you very much!

Sylar

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