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TYM_TaeJong10-Marble
10-Marble
January 12, 2021
Solved

Creo 4.0 unresponsive

creo 4.0 unresponsive

 

we are using creo 4.0 m100.

 

but don't to Creo4.0.is unreponsive since suddenly yesterday, Reconfigure too

 

try to disable config.pro after  creo still too not action

 

I don't know cause

 

using the  Window 10

           

StephenW
StephenWAnswer
23-Emerald III
January 12, 2021

If you have a PTC maintenance contract, you should open a support ticket.

Are there any error messages?

Look for a file called std.out and open it as a test file and see if there are any error messages in that file.

Did you rename all the config.pro and config.sup and also search for creo_parametric_customize.ui and rename it to see if it is a setting issue.

Have you made any system changes that might affect your license file like changing a network card or enabling/disabling wifi on your system?

 

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9 replies

StephenW
StephenW23-Emerald IIIAnswer
23-Emerald III
January 12, 2021

If you have a PTC maintenance contract, you should open a support ticket.

Are there any error messages?

Look for a file called std.out and open it as a test file and see if there are any error messages in that file.

Did you rename all the config.pro and config.sup and also search for creo_parametric_customize.ui and rename it to see if it is a setting issue.

Have you made any system changes that might affect your license file like changing a network card or enabling/disabling wifi on your system?

 

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    VladimirN24-Ruby IV
    24-Ruby IV
    January 12, 2021

    "Case Logger": https://www.ptc.com/en/support/case-logger

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    Mahesh_Sharma
    Mahesh_Sharma22-Sapphire I
    22-Sapphire I
    January 12, 2021

    @TYM_TaeJong 

     

    Could you please elaborate "unresponsive"? It is not starting or getting stuck on start splash screen or existing just after start and so on .........

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    TYM_TaeJong10-MarbleAuthor
    10-Marble
    January 13, 2021

    thank you for reply solved problem.

     

    run creo to well after m100 delete and m110 installed

     

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    BenLoosli23-Emerald III
    23-Emerald III
    January 12, 2021

    Are you on a subscription that has expired? You will need to download and install a new license file.

     

    How far into the start up does Creo get, Splash Screen,  Creo loads, any error messages?

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    TYM_TaeJong10-MarbleAuthor
    10-Marble
    January 13, 2021

    thank you for reply solved problem.

     

    run creo to well after m100 delete and m110 installed

    Translate
    Dale_Rosema
    Dale_Rosema23-Emerald IV
    23-Emerald IV
    January 13, 2021

    Don't forget to mark your answer as the solution.

    Thanks, Dale

    Translate
    ptc-7787815-Regular Member
    5-Regular Member
    November 12, 2021

    Just had someone experience the same sounding issue with Creo 4.0 M080. However, in their instance, their issues started after having a new motherboard installed. The odd thing was that when connecting their laptop to a docking station, Creo was totally fine. However, when not connecting the laptop to a docking station, Creo would immediately become unresponsive after firing up. After adding config.pro option of "graphics win32_gdi", the unresponsive issue completely disappeared. Thus leading me to believe that not all drivers were updated after having the new mother board installed.

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