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dbutcher1-Visitor
1-Visitor
January 7, 2017
Question

creo 4.0 won't load and now 3.0 won't either....

  • January 7, 2017
  • 3 replies
  • 6382 views

I should have known not to try this on a Friday afternoon......:-(

so I downloaded the files, ran the setup and half way thru Norton showed an error for a file......that i should have written down....so i hit don't allow and setup crashed.

anyway, i restarted the setup but had to do that 3 times with similar Norton file errors but eventually got the program loaded......but it won't start. Quickview does though

well I gave up trying to get 4.0 to start but now my file "lmadmin_ptc" file in services will not start so i can't get my license to start so 3.0 won't start.....I'm fucked.

any Ideas on getting out of this mess? so typical of how I remember PTC.

3 replies

T
TomD.inPDX17-Peridot
17-Peridot
January 7, 2017

When I do an upgrade, I always have a PTC tech on the line.

I remember making a support case about that error.

Everyone keeps trying to convince me that it is not a real issue... just Norton's tables are slow to update.

Seems this is going to happened more often that ever before.

D
dschenken1-Visitor
1-Visitor
January 7, 2017

Nothing to help with - but I will take the example of why hot-back-ups are valuable to roll back undesired outcomes. That said, I should take my own advice, so I can't be too critical. But if your livelihood depends on the software, always make a back-up, practice restoring the back-up and keep the back-up safe and make a back-up of it as well.

D
dbutcher1-VisitorAuthor
1-Visitor
January 8, 2017

dschenken


i restored my win7 machine to before the upgrade hoping that i could just start over and that didn't help. The lmadmin_ptc file will still not start so creo 3.0 won't start either.


I got an email from PTC with a new license file but the instruction tell me to:


  1. Open the <FlexNet loadpoint>\bin directory.
  2. Run the ptcsetup.bat command.

but there is no ptcsetup/bat file in that directory so I'm still stuck.

TomD.inPDX,


do you think just running the install again but allowing those files i mentioned in the original post will work??

D
dschenken1-Visitor
1-Visitor
January 8, 2017

I think that System restore only affects the Windows system components; this is supported by:

More About System Restore & Restore Points

The Windows System Restore utility will not in any way affect your non-system files like documents, music, video, emails, etc. If you were hoping that Windows System Restore would in fact restore or "undelete" any deleted non-system files, try a file recovery program instead.

from How To Use System Restore (Windows 10, 8, 7, Vista, XP)

D
dbutcher1-VisitorAuthor
1-Visitor
January 8, 2017

step 2. Open the <FlexNet loadpoint>\bin directory.

step 3. Run the ptcsetup.bat command.

FILE IS NOT IN THE DIRECTORY

the only file close to this is reconfigure which i tried (it's similar to the regular PTC set with same results) and I've also started the regular PTC setup and go to licensing. I add my SO code and then it's ask for log in and after login i get a "success".

step 4. Once the ptcsetup utility loads use the text-box labeled "License File" or the small "folder" button

NEITHER ONE OF THESE EXIST IN ANY SETUP FILE I'M USING.

STEP 5. Click the "Configure" button to continue install the new license.

BUTTON DOES NOT EXIST IN ANY SETUP FILE I'M USING.

license summary.

source = 7788@dan-pc  status = unreachable.

and the kicker is every time i reply to this thread i get 6 license file emails but still can't figure out how to get one loaded OR which one to use.

M
MartinHanak24-Ruby III
24-Ruby III
January 8, 2017

Hi,

1.]

On your PC lmadmin_ptc service is used to manage Creo licence.

Default installation directory is C:\Program Files\PTC\FLEXnet Admin License Server on 64-bit Windows operating system.

Please check, if this directory exists.

2.]

license.dat file is located in C:\Program Files\PTC\FLEXnet Admin License Server\licensing directory.

Please check, if this directory exists.

3.]

license.dat file must contain following two lines

SERVER nameofyourcomputer PTC_HOSTID=MACaddressofyournetworkcard 7788

DAEMON ptc_d "C:\Program Files\PTC\FLEXnet Admin License Server\i486_nt\obj\ptc_d.exe" "C:\Program Files\PTC\FLEXnet Admin License Server\licensing\ptc.opt"

Please check, if these lines exist.

MH

D
dbutcher1-VisitorAuthor
1-Visitor
January 9, 2017

directories exist but license.dat file is missing

ptc.opt file is in the directory.

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