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jsawyer-21-Visitor
1-Visitor
Sep 7, 2022 9:48 PM UTC
Question

Creo 7 Windchill Sever Connection Failure

I am trying to connect a new Creo 7 install to a Windchill server and I am getting an immediate authentication error. It never challenges for a user name or password.

 

I am using a fresh Creo 7 install and a newly retrieved license file.

 

I am able to connect from Creo 3 and a web browser.

 

I have cleared all of the cached passwords and set the browser_option to "chromium_browser".

5 replies

TomU
TomU23-Emerald IV
23-Emerald IV
Sep 7, 2022 10:20 PM UTC

What version of Windchill and what build of Creo 7?  Can you browse other sites from the embedded web browser in Creo?

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jsawyer-21-VisitorAuthor
1-Visitor
Sep 15, 2022 9:21 PM UTC

We were using Creo 7.0.3 and 7.0.7. 

We found that the only way to correct this was to completely remove all version of Creo from the systems, delete all associated files, and do a clean install of just Creo 7.

This is slightly problematic for us given that we do contract work with companies using a range of versions. 

In the end it will be easier for us to deploy hardware for use with specific Creo versions than it will be to sort out PTC conflicts in their software.

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BenLoosli23-Emerald III
23-Emerald III
Sep 15, 2022 9:32 PM UTC

Files saved in Creo 7.0.7.0 will open in Creo 7.0.3.0. No need to use different releases of the same version because your customer does. Files created in all builds/releases of Creo 7 will report version 3800 in the file headers.

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