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A
AJ_86642497-Bedrock
7-Bedrock
March 31, 2022
Question

Creo 8.0.3. Installation Windows11 Unresponsive after Launch

  • March 31, 2022
  • 4 replies
  • 5510 views

I am using Creo Parametric - Release 8.0 (connected) Release 8.0 and Datecode8.0.3.0

Hey PTC,
we are currently updating our student computers to Windows11. On some machines, the creo installation properly opens and the software can be installed. However, we have some machines, on which nothing happens if we try to launch the installation (setup.exe) of Creo Parmetric 8.0.3.0. So after double clicking on setup.exe, the installer does not open.

Kind regards,
Arn

4 replies

M
MartinHanak24-Ruby III
24-Ruby III
April 1, 2022

Hi,

Creo 8.0.3.0 is the very first version supported on Windows 11. Therefore, it is not a good idea to switch to Windows 11.

M
MartinHanak24-Ruby III
24-Ruby III
April 1, 2022

Hi,

you can check whether Windows 11 is on 21H2 version.

    A
    AJ_86642497-BedrockAuthor
    7-Bedrock
    April 4, 2022

    Unfortunately, 8.0.4.0 is not working and 21H2 is installed

    M
    MartinHanak24-Ruby III
    24-Ruby III
    April 4, 2022
    @AJ_8664249 wrote:

    Unfortunately, 8.0.4.0 is not working and 21H2 is installed

    Hi,

    please publish the full absolute path to setup.exe you are using to start installer.

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    April 1, 2022

    Creo Parametric 8.0.4.0 was just released.  Might be worth trying that version instead.

      A
      AJ_86642497-BedrockAuthor
      7-Bedrock
      April 4, 2022

      Unfortunately, 8.0.4.0 is not working and 21H2 is installed.

      A
      AJ_86642497-BedrockAuthor
      7-Bedrock
      April 4, 2022

      Is it possible that some graphic driver hampers the correct start of the installer? 

      Or is any licence connection at this early installation state necessary?

      S
      sacquarone21-Topaz I
      21-Topaz I
      April 5, 2022

      Hello @AJ_8664249 

       

      Most of the time, this kind of issue is not related to PTC Code, but to something specific to be investigated at system level.

       

      Here are my suggestions:

      • Reproduce the issue, and check in Windows Event Viewer if any error is produced, which may help to identify root cause
      • If useless:
        • Turn Off all portections (firewall and antivirus)
        • Try to Right click on Setup.exe + Run as Administrator
      • if useless:
        • Rename (or copy/paste) folder containg the Creo CD to something easy and straight forward using only ascii characters and no spaces (example C:\Download)
        • Set LANG Variable to C value  in environment variables (means: launch installation assistance in English Language)
        • Try to run setup.exe
      • If useless, 
        • Set PIM_DEBUG with value 1 as system environment variable by going to Control Panel > System > Advanced System Settings > Environment Variables
        • Try again to launche setup.exe (which will probably fail as well)
        • Check the pim_installmgr.log under <users>\username\My Documents for possible errors (which may help to identify root cause)
      • If all above is usless, please open a case to PTC Technical Support, as this kind of investigation will probably require a deeper investigation

       

      Regards,

       

      Serge

        A
        AJ_86642497-BedrockAuthor
        7-Bedrock
        April 5, 2022

        Hey,

        thank you for the answer. The change of the language has not been succesfull. We contacted our support (we have a sub-ptc support partner in Germany) earlier and they have not been able to help us since they do not have experience with Creo 8 and W11 yet.

         

        However, we set the PIM_DEBUG and here are the last 10 lines of the log. The entire log is attached too.

        Thank you for your time to help us.

        Kind regards,

         

        qualityagent.xml was translated for the UI language.
        Produktdefinitionsdatei C:\TEMP\Creo8\MED-100WIN-CD-450_8-0-4-0_Win64\pim\xml\creothumbnailviewer.xml geladen.
        creothumbnailviewer.xmlUtilities8.0.4.0 is set to install by default.
        Setting translation of TEXT NODE as: Windows 64-Bit
        Setting translation of TEXT NODE as: Diese Komponente installieren, um Bilder Ihrer Modelle im Dialogfenster "Datei öffnen" anzuzeigen.
        creothumbnailviewer.xml was translated for the UI language.
        creoplatformagent.xml is determined not to be a product definition file.
        not referenced in image.xml so trimming - sessioninfo.xml
        dotnet4.xml is determined not to be a product definition file.
        not referenced in image.xml so trimming - Image.xml

        Terms & ConditionsAccessibility statement