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Brn_The_Admin12-Amethyst
12-Amethyst
March 17, 2025
Solved

Creo+ Advanced Licenses not enabling the correct modules

  • March 17, 2025
  • 2 replies
  • 1092 views

An issue was brought up last week by 2 of our users wanting to work with skeleton models. Users were reporting "Assembly license is required to use this functionality.", this was showing when trying to populate their assembly without existing skeletons. After further investigation I noticed all features of the AAX module are missing. We're not sure when this started, but has anyone noticed similar behavior? 

 

Creo+ V12.2.0.0-020

Windchill+ V12.1.2.12

Best answer by Brn_The_Admin

The problem was resolved, but a "solution" was never provided. If it happens, open a ticket.

2 replies

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23-Emerald III
StephenW23-Emerald III
23-Emerald III
March 17, 2025

For any issues Creo+ related, I would open a tech support ticket. PTC needs to see issues with PTC Control Center.

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Brn_The_Admin12-AmethystAuthor
12-Amethyst
March 17, 2025

I opened a ticket, was just curious if anyone else was seeing this. I know 2 of our partners are experiencing the same thing. 

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Brn_The_Admin12-AmethystAuthorAnswer
12-Amethyst
April 9, 2025

The problem was resolved, but a "solution" was never provided. If it happens, open a ticket.

    S
    23-Emerald III
    StephenW23-Emerald III
    23-Emerald III
    April 9, 2025

    Do you think an update to the PTC Control Center fixed it or just a random glitch that worked itself out? Just curious, doesn't really matter as long as it is working.

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    Brn_The_Admin12-AmethystAuthor
    12-Amethyst
    April 28, 2025

    Stephen, there wasn't an update for the Control Center it just started working. PTC Support logged the issue and we had a screen-sharing session, but by the time we went to have a follow-up call 3-4 days later it was just working. 

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