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pgraham6-Contributor
6-Contributor
February 9, 2023
Question

Creo constantly crashing for a couple of our engineers when opening models or drawings

  • February 9, 2023
  • 1 reply
  • 3853 views

I am using Creo Parametric Release 3.0 and DatecodeM090

A couple of our engineers are having problems with opening and modifying models and drawings without Creo crashing. It happens with everything they try to open. Another engineer and I have tried opening one of the same models & drawings and it works fine for us. One of the engineers has had crashing issues off & on for some time. I have a traceback.log file and the trail.txt file she sent me from the last crash.

Here are the errors that I faced
-------------------------------------------------
The trace creation timestamp is: Wed Feb 08 15:45:26 23
The executable build timestamp is: Thu Mar 24 06:14:53 16
The datecode is: 2016050
The pro machine type is: x86e_win64
The process ID is: 20292
The traceback type is : CRASH
The logger exit status is: 00003
The release is: 3.0
The external datecode is: M090
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 19528.

Main Thread 19528
=====================
0x00007FFCE042C89F NULL (NULL:0) (MSVCR110:0x00007FFCE03F0000) ( 0xe0f7ee87, 0x653d63c0, 0xa80, 0x0 )
ERROR: Module information could not be found, GetLastError: 1114 (Address: 0000000000000000)
0x00007FFCE0F7EE87 NULL (NULL:0) (rtlcoremt:0x00007FFCE0F70000) ( 0x745ba858, 0x0, 0x12, 0x0 )
0x00007FFCE0F7E805 NULL (NULL:0) (rtlcoremt:0x00007FFCE0F70000) ( 0x1, 0x1c4a9590, 0x0, 0x0 )
0x00007FF6D6DD8829 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x28989a8, 0x5, 0x0 )
0x00007FF6D6DD8787 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x92d2640, 0x2, 0xddc88aa0, 0x92d2640 )
0x00007FF6D6DD869F NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x28989a8, 0x0 )
0x00007FF6D6DDAB03 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x1, 0x0, 0xe108adc7 )
0x00007FF6D6DD3E2A NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x28989a8, 0x4e9ac5a9, 0x0, 0x1 )
0x00007FF6D2C54428 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x0, 0x198 )
0x00007FF6D3E661E3 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x92d7130, 0x0, 0x986ab8, 0x2 )
0x00007FF6D3E683C9 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0xc, 0x92d2640, 0x0, 0x986ac0 )
0x00007FF6D1C6D240 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x1, 0xd3e68580, 0x48, 0xd3e67980 )
0x00007FF6D1C6CDB3 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x4e9acc88, 0xd3e67980, 0xd3e680d0 )
0x00007FF6D1DD17DF NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x4e9acd20, 0x653b9d90, 0xd3e692f5 )
0x00007FF6D1DD1862 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x4e9acc88, 0x11, 0x0, 0x4e9acbd0 )
0x00007FF6D3E6804F NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x73a2a130, 0x73a2a130, 0x0 )
0x00007FF6D3E67CC5 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x1, 0x4e9acf40, 0x73a29fd8, 0x4e9aced0 )
0x00007FF6D3E6737E NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x653b9d90, 0x73a29fd8, 0x0, 0x0 )
0x00007FF6D3E6C8BF NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0xffffffff, 0x653b9d90, 0x2d )
0x00007FF6D6AC51E1 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x73a29fd8, 0x0, 0xf9a1d8, 0x63e409e6 )
0x00007FF6D6AFCBAD NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x1, 0x1b8701e0 )
0x00007FFCE107A71B NULL (NULL:0) (coretools_sh:0x00007FFCE0FE0000) ( 0x3ef, 0x4e9ad2f0, 0xd6afb390, 0x2628c63 )
0x00007FF6D6AFB406 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x4e9ad2f0, 0x6794c940, 0x6794c940, 0x0 )
0x00007FF6D62E62EB NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x3ef, 0x1, 0x1, 0x6 )
0x00007FF6D1CE9D4F NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x73a29fd8, 0x653b9d90, 0x0, 0x0 )
0x00007FF6D1CEA5A6 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x63e409e6, 0xdb04c3d0, 0x2, 0x2 )
0x00007FFCE107A71B NULL (NULL:0) (coretools_sh:0x00007FFCE0FE0000) ( 0x0, 0x0, 0x4e9ad900, 0xd6aa8570 )
0x00007FF6D1CEDF99 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x653b9d90, 0xd277cb30, 0x6794c940, 0xd6aa950a )
0x00007FF6D1CE9AC2 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x4e9ad900, 0x3ef )
0x00007FF6D27820F8 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x2, 0x1, 0x653b9d90, 0xba7e10 )
0x00007FFCE107A71B NULL (NULL:0) (coretools_sh:0x00007FFCE0FE0000) ( 0x3ef, 0xdb04c118, 0x2, 0x0 )
0x00007FF6D278B76C NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x0, 0xe0f77e1c )
0x00007FF6D1CE9F2A NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x10, 0xdb04c118, 0x4e9ada30 )
0x00007FFCE107A71B NULL (NULL:0) (coretools_sh:0x00007FFCE0FE0000) ( 0x3ef, 0xd240e610, 0x0, 0x0 )
0x00007FF6D1CE8207 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x3ef, 0xd240e610, 0x0, 0xdea02530 )
0x00007FF6D3E24C7B NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x4e9adba8, 0x0, 0x0 )
0x00007FF6D3E21B78 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x1b9209f8, 0x0, 0x6b674aa0 )
0x00007FF6D3E2B2B0 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x4e9ade79, 0x0, 0x1 )
0x00007FF6D3E14E19 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x4e9ade79, 0x3ef, 0xc0, 0x0 )
0x00007FF6D6A68B1F NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0xd6a688e0, 0x3f7ff, 0x0, 0x0 )
0x00007FF6D6E83649 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0xe78fe8, 0x4e9adf70, 0xc, 0x1 )
0x00007FF6D6E9EE26 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x4, 0xe78fe8, 0x0 )
0x00007FFCAEA4C7E4 NULL (NULL:0) (libui_sh:0x00007FFCAE8D0000) ( 0x0, 0x1, 0x0, 0x0 )
0x00007FF6D6A6D78C NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x4, 0x7d85e6f0 )
0x00007FF6D6A8DB97 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x430049, 0x0, 0x4e9ae120, 0xdb3fa128 )
0x00007FF6D6A877F4 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFCE107A71B NULL (NULL:0) (coretools_sh:0x00007FFCE0FE0000) ( 0x0, 0x80000c, 0x80000c, 0x0 )
0x00007FF6D6A8D948 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x0, 0x653b9d90 )
0x00007FF6D41D447F NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x0, 0x80000c, 0xd78ec8 )
0x00007FF6D2EED88C NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x0, 0x1, 0x0, 0x0 )
0x00007FF6D2EF9E78 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x72f4df70, 0x72f4df70, 0x0, 0x72f4df70 )
0x00007FF6D2EF9D13 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x72f4df70, 0x0, 0x1, 0x72f4df70 )
0x00007FF6D2245917 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x653b9d90, 0x230, 0x4e9ae560, 0x0 )
0x00007FF6D2264D0B NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x737eedb0, 0x6be88e98, 0x72f4df70, 0x60d5ba1 )
0x00007FF6D22821A6 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0xd2ed7e80, 0x0, 0x0, 0x5 )
0x00007FF6D2282417 NULL (NULL:0) (xtop:0x00007FF6D0950000) ( 0x4e9aeaa0, 0x800002, 0xc, 0x72f4df70 )
0x00007FF6D2ED7D9D NULL (NULL:0) (xtop:0x00007FF6D095000

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
February 10, 2023

Hi,

if you have active support at PTC then open Case at PTC Support and send then traceback.log file.

If you do not have active support at PTC then you have bad luck.

You can add graphics win32_gdi option at the end of config.pro file. This enables you to check whether the problem is related to graphic card drivers.

P
pgraham6-ContributorAuthor
6-Contributor
February 15, 2023

Hi Martin,

 

Thank you for your reply. She tried this already and that wasn't it.

She was assigned a whole different laptop and is still having the same issue.

We do have an active support account, but when I put a ticket in to PTC, they send me to the forum as they do not support 3.0 anymore.

I just called the 1-800 number and they said where it was Creo 3.0, they couldn't support me either. 😞

 

Pam

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
February 15, 2023

Has anything changed as far as OS patches, etc. recently?

Try to remove ALL of the config.pro files from loading, maybe it is a bad setting in there. That would explain the crashing following to a new machine.

 

If you are under support contract, why are you still using a version that is 6 releases out of date? I know a PLM system maybe part of that answer, if you use one, but it would also be 6+ years out-of-date and need upgraded, too.

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