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nvijay1-Visitor
1-Visitor
Jul 23, 2015 3:41 AM UTC
Question

Creo crashes when in Assembly

I have upgraded to Creo 3.0, and as soon as I open files in Assembly, the entire software crashes. I have tried to uninstall and reinstall Creo a few times, but the same problem occurs. Any ideas on how to fix this?

4 replies

Chris3
Chris321-Topaz I
21-Topaz I
Jul 23, 2015 1:07 PM UTC

Make sure you are using the recommended graphics driver suggested by PTC.

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StephenW
StephenW23-Emerald III
23-Emerald III
Jul 23, 2015 1:08 PM UTC

It's not a normal problem. Your best bet is to submit a tech support ticket to PTC. They will want to your files for testing.

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Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
Jul 24, 2015 12:20 AM UTC

Neha,

As Stephen mentioned, submit a case for Tech. Support and if possible upload the data to case with steps to reproduce the exit.

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dfurkalo1-Visitor
1-Visitor
Jul 24, 2015 12:44 PM UTC

Make sure the graphics card is running current drivers and is supported.  If you are running at 4k resolution, even with good graphics and computer hardware, that might also be an issue, I have experienced that.

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