Skip to main content
1-Visitor
February 1, 2017
Question

Creo crashes while recovering a model, no longer starts

  • February 1, 2017
  • 2 replies
  • 3262 views

Dear All,

 

I'm new to Creo and installed it and started learning.

 

While doing some simple exercises the Creo crashed every now and then, but was able to recover. After that the Creo crashed, but was unable to recover the model while producing the following warnings:

 

2017-02-01 11_39_42-Creo Parametric Student Edition (for educational use only).jpg

Now the program won't start at all. Even with re-install it tries to open the crashed files and cannot recover from that.

 

What I've tried:

 

-reboot

-re-install

-removal of traceback files from user/common files

 

But the problem persists.

 

Is there a workaround for this problem? Where does Creo store the data, that it didn't close correctly? Is this something that happens with Creo regularly?

 

I have the student version and therefore I'm not eligible for tech support (or able to see many of the posts at tech support site for that matter), so it would be superb to get some help and be able to learn the program!

2 replies

15-Moonstone
February 1, 2017

Is this happening when you open a specific model or when you are launching Creo?

skoponen1-VisitorAuthor
1-Visitor
February 1, 2017

It happens when launching Creo and thus jams the program completely.

The program produces the warnings on the screenshot, creates a traceback file with notion:  Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 6652.

12-Amethyst
February 1, 2017

Are you saying that it is trying to open the corrupt model on startup without asking you whether or not to do so, or even if you press 'continue' instead of 'retrieve' in the picture shown?

24-Ruby III
February 1, 2017

Hi,

if you want to remove "mess", then:

  • open Windows Explorer
  • put %APPDATA% into its address field
  • rename/remove PTC subdirectory

MH