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MarcienDentey1-Visitor
1-Visitor
June 14, 2013
Solved

creo elements/pro from PTC has stopped working

  • June 14, 2013
  • 3 replies
  • 10446 views

My pro e/wildfire 5.0 student edition stopped working all of a sudden. When I start the program it grays out immediately after start and hangs for a long time after which it displays the message: xtop.exe has stopped working. I searched through online posts and tried some of the suggestions from users who have experienced similar problems but nothing worked. One suggestion which I thought was the problem says that if I changed my Network adapter after the installation, then the physical address of my new adapter may not match the physical address in the license.dat file. I found out that this is indeed the case with me as the physical addresses do not much; howvever; I couldn't correct this because when I tried, I received a message saying that I do not have the permission to do so. Frustrated, I uninstalled PTC/pro E completely from my computer, redownloaded the Image DVD and re-installed the software, but I end up with the same problem. This time, it tells me creo elements/pro from PTC has stopped working. If anyone can help me resolve this problem, I'll greatly appreciate it.

Best answer by TomD.inPDX

This is not so unusual but it always has to do with a change in the system. Graphics drivers or graphics cards are highly suspect for this kind of error, and so are network adapters.

The only other possibility is that your license has timed out and you no longer have rights to the program. This you can see in your license file.

3 replies

T
TomD.inPDX17-Peridot
17-Peridot
June 14, 2013

You might contact PTC.

http://www.ptc.com/company/community/education/support/

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
June 15, 2013

"Academic Support Request": http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

M
MarcienDentey1-VisitorAuthor
1-Visitor
June 15, 2013

Thanks Vladimir and Antonius;

I followed your links and contacted ptc education support and filled out a support request form. The response I got back is scripted information on how to install creo and a worldwide list of contact info for the various ptc products and services; which are all irrelevant to my problem. Below is a screenshot of my screen right after I start the program.

Creo+Error+Message.png

Creo used to run well on my computer (lenovo w520, windows 7) until now. I also have Autodesk student, Vectorworks, Archipad and HomeDeisigner intstalled on the same computer. They all worked fine; but now, Creo elements and Autodesk cannot start. The other cad programs are still working fine. Could it be that I am having compatibility issues? Your help is very much appreciated.

T
TomD.inPDX17-PeridotAnswer
17-Peridot
June 15, 2013

This is not so unusual but it always has to do with a change in the system. Graphics drivers or graphics cards are highly suspect for this kind of error, and so are network adapters.

The only other possibility is that your license has timed out and you no longer have rights to the program. This you can see in your license file.

R
reddymahendra871-Visitor
1-Visitor
November 1, 2017

sir, i got a probem sir that is without i close the creo parametric application will be closing can u the solution sir

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