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J
JH_105633021-Visitor
1-Visitor
February 28, 2023
Solved

Creo eval/training license issue

  • February 28, 2023
  • 1 reply
  • 5234 views

I installed Creo Parametric as a trial. I have since received a training license, and have installed the license manager and applied the license. I reconfigured Creo to use 7788@caeepc003, which is the hostname of the machine where the license is installed. When I try to use the simulation functionality, I get the following message.

There are some analysis/design studies in the model that require Basic Creo Simulate license. Please contact your sales representative.

If I run ptcstatus I get the following.

C:\Program Files\PTC\FLEXnet Admin License Server>bin\ptcstatus.bat


Displaying status for license file: C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.dat
License Server is UP: C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.dat
ptc_d FLEXnet Publisher version: 11.17
License In Use Free
------- ------ ----
PROE_DesignEssH Uncounted, Locked
PROE_DesignEssH Uncounted, Locked
MECELITEENG_License Uncounted, Locked
MECELITEENG_License Uncounted, Locked
MECELITEENG_License 0 1
MECELITEUI_License Uncounted, Locked
MECELITEUI_License Uncounted, Locked
MECELITEUI_License 0 1
PROE_DesignEss 0 1
MECBASICENG_License 0 1
MECBASICUI_License 0 1
CREOSCHEM_Lite 0 1

* = License Extensions - Available only on startup.
^ = Borrowed License.


Press any key to continue . . .

Looks to me like the eval license is still in place and Creo is using it instead of the license installed under the license manager.

License web interface shows


Feature Version In Use (Available) Expiration
CREOSCHEM_Lite 40.0 0 (1) 2023-03-14
MECBASICENG_License 40.0 0 (1) 2023-03-14
MECBASICUI_License 40.0 0 (1) 2023-03-14
MECELITEENG_License 40.0 0 (1) 2023-03-14
MECELITEUI_License 40.0 0 (1) 2023-03-14
PROE_DesignEss 40.0 0 (1) 2023-03-14
PROE_DesignEssH 40.0 0 (Uncounted) 2024-02-11

 

 

 

 

 

Best answer by TomU

Compare the contents of this file on both machines:  Common Files\applications\simulate\text\licensing\mech\feature.dat

 

Mine looks like this:

TomU_0-1677621545883.png

 

1 reply

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 28, 2023

Stop the license server process.  Edit the license.dat file and remove all the old lines.  Restart the license server process.

 

May not be a bad idea to make a copy of the file in case something gets messed up.

 

License file is located here:  C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.dat

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 28, 2023

By the way, the license file is just plain text.  It can be edited in any text editor.  (Notepad, Notepad++, etc.)

J
JH_105633021-VisitorAuthor
1-Visitor
February 28, 2023

Just tried that.  Still getting this from ptcstatus.bat:

 

C:\Program Files\PTC\FLEXnet Admin License Server>bin\ptcstatus.bat


Displaying status for license file: C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.dat
License Server is UP: C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.dat

Warning (-96): Cannot connect to license server.

License In Use Free
------- ------ ----
PROE_DesignEssH Uncounted, Locked
PROE_DesignEssH Uncounted, Locked
MECELITEENG_License Uncounted, Locked
MECELITEENG_License Uncounted, Locked
MECELITEENG_License Counted
MECELITEUI_License Uncounted, Locked
MECELITEUI_License Uncounted, Locked
MECELITEUI_License Counted
PROE_DesignEss Counted
MECBASICENG_License Counted
MECBASICUI_License Counted
CREOSCHEM_Lite Counted

* = License Extensions - Available only on startup.
^ = Borrowed License.


Press any key to continue . . .

 

 

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