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WilliamLamb1-Visitor
1-Visitor
June 12, 2017
Solved

Creo Help Centre fails unless run as user with admin rights

  • June 12, 2017
  • 1 reply
  • 5696 views

Recently as a drive to minimise risk to our network we rescinded all admin accounts on our PCs, although we do have the ability to run things with admin rights using shift-ctrl right click "Run as different user..."

So now Creo (2.0 M230) runs fine as a normal user, but the Creo Help Centre is trashed and only works when you run as a user with admin rights (on some PCs!!) and on the remainder it runs using the normal user non-admin logon.

Has anyone encountered this, and is there a fix ?

I've searched the normal PTC Knowledge Base but nothing shows (that I can see).

Thanks

Bill

Best answer by WilliamLamb

Well for those who are interested I have resolved the issue, the main problem here is that PCs are built using a temporary account, this user account is then copied into the NT user default user account and as such as users log into the PC the NT User account template is copied into their NT User account configuration. We see this in Creo when the file open dialog is pressed and desktop is selected it doesn't go to the actual C:\Users\%username%\Desktop but to C:\Users\tempacctname\Desktop because Creo uses the registry settings for CurrentUser which unfortunately have been filled in by tempacctname and not %username%.

So when Creo Help was run java creates its temp files in C:\Users\tempacctname\Appdata\... which is not writable by anyone who is not in the Administrators group. Solution (not liked) change security on C:\Users\tempacctname\AppData to allow Authenticated Users write access.

1 reply

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WilliamLamb1-VisitorAuthorAnswer
1-Visitor
July 5, 2017

Well for those who are interested I have resolved the issue, the main problem here is that PCs are built using a temporary account, this user account is then copied into the NT user default user account and as such as users log into the PC the NT User account template is copied into their NT User account configuration. We see this in Creo when the file open dialog is pressed and desktop is selected it doesn't go to the actual C:\Users\%username%\Desktop but to C:\Users\tempacctname\Desktop because Creo uses the registry settings for CurrentUser which unfortunately have been filled in by tempacctname and not %username%.

So when Creo Help was run java creates its temp files in C:\Users\tempacctname\Appdata\... which is not writable by anyone who is not in the Administrators group. Solution (not liked) change security on C:\Users\tempacctname\AppData to allow Authenticated Users write access.

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21-Topaz I
STEVEG21-Topaz I
21-Topaz I
July 11, 2017

You should probably mark your post as answered.

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    WilliamLamb1-VisitorAuthor
    1-Visitor
    July 12, 2017

    Thank you for the advice Steveg, have done. Thanks to all that read it, it was good to know it was read, I think the underlying OS/user configuration was too complex a setup for a solution. Still don't know why it runs on some PCs and not others though, but at least have a solution!

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