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jthompson-31-Visitor
1-Visitor
November 11, 2016
Solved

Creo keeps crashing and freezing my computer

  • November 11, 2016
  • 4 replies
  • 13309 views

I continuously get an error message while using Creo 3.0 that states the following:


"The Creo Agent did not initialize correctly.  Working in this configuration is not supported because some functionality such as Windchill operations and embedded browser actions will not work.  It is recommended that you exit this session and check the Creo Agent Installation."


After I close that message, my computer freezes up completely.  Does anyone have suggestions on how to fix this?  Thanks!

Best answer by TomD.inPDX

Sounds like Creo Agent wasn't installed or was not installed correctly.  It was an option at install.  If you have an academic license, Creo Agent must be installed.

4 replies

T
TomD.inPDX17-PeridotAnswer
17-Peridot
November 12, 2016

Sounds like Creo Agent wasn't installed or was not installed correctly.  It was an option at install.  If you have an academic license, Creo Agent must be installed.

M
mahlstrom7-Bedrock
7-Bedrock
November 14, 2016

Hi,

1. Try to reconfigure Creo. Go to the installation path <drive>:\PTC\Creo 3.0\M110\Parametric\bin and run reconfigure.exe. Try to start Creo after reconfigure. Do you still get the message?

2. Check, that your firewall/antivirus is not blocking Creo platform agent. You can add the .exe as an exception in advanced firewall setting (new rule - program)

2016-11-14_14-18-54.jpg

3. Try to start creoagent.exe directly. Check that it starts in the task manager.


4. If none of the above solve the issue, reinstall Creo using run as admin.

Let us know the results.

A
AmitDeshpande18-Opal
18-Opal
November 14, 2016

Hi Jason,

Did any of Mikael's suggestions help resolve the issue?

Thanks,

Amit

    J
    jthompson-31-VisitorAuthor
    1-Visitor
    November 17, 2016

    I ended up purchasing and installing the AAX extension after my original post and had trouble figuring out how to install the license update.  I called tech support and they helped me through it.  After that, I haven't had any issues with my system freezing up.  I think the issue is that I didn't properly install the license initially.  Now everything seems to be running smoothly.  Thanks to all for your help!

    S
    21-Topaz I
    STEVEG21-Topaz I
    21-Topaz I
    November 17, 2016

    Jason,

    If that did fix it then you should mark the post as answered.

      D
      dnordin16-Pearl
      16-Pearl
      November 15, 2016

      Jason,

      Check the following:

      https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS225528

      https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS182686

      https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS244548

      You don't mention what build code of CP3 or WC version you're using.  Also, after you get the message, is the creo agent actually running?  If you get the message because of the issue listed in CS225528 and the agent is running, you can ignore the message.  We get that all the time.  The issue in CS244548 caused us to not implement M100 or M110 because the user logs into WC, selects the workspace, and CP3 hangs (the resource pages were not part of the issue for us).

      Regards,

      Dan N.

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