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1-Visitor
March 21, 2020
Question

Creo licensing problem (Starting...)

  • March 21, 2020
  • 2 replies
  • 6905 views

I downloaded the 6.0 version, but by installing I can't activate my license (it's a .txt file from my school). Under status label it writes "Starting...", I wait long time, but nothing change, so I can't click next. A saw replies for my problem, but nothing helped.

Thanks for helping!

2 replies

5-Regular Member
March 21, 2020

Hi,

 

You should open a case with PTC Technical Support for assistance.

 

Regards,
Abhinav

24-Ruby III
March 23, 2020

@bolemanyibalazs wrote:

I downloaded the 6.0 version, but by installing I can't activate my license (it's a .txt file from my school). Under status label it writes "Starting...", I wait long time, but nothing change, so I can't click next. A saw replies for my problem, but nothing helped.

Thanks for helping!


Hi,

open your license file on Notepad. Does the file contain following lines?

SERVER __HOSTNAME__ PTC_HOSTID=xx-xx-xx-xx-xx-xx 7788
DAEMON ptc_d __PTCD_PATH__

xx-xx-xx-xx-xx-xx represents MAC address of your network card

 

If the answer is YES then check whether MS Visual C++ 2013 Redistributable Package (Update 5) package is installed on your PC.

 

"Starting..." status can also mean that FLEXnet is already installed on your PC and you are trying to install it again using current installer functionality.

1-Visitor
March 23, 2020

The license file include the mentioned 2 row, I tried again the licensing, but now status bar writes NOTHING (neither Starting).

24-Ruby III
March 23, 2020

Hi,

 

what Creo version did you install before Creo 6.0 ?

 

Go to C:\Program Files\PTC\FLEXnet Admin License Server\bin directory, run ptcstatus.bat and upload picture of Command prompt window.

 

Open Services and look for lmadmin_ptc service. Is it available ?

 

Please just answer my questions ... I'll send you additional information according to your response.