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DonHoeschen1-Visitor
1-Visitor
April 30, 2021
Solved

Creo Parametic Delay on File Open

  • April 30, 2021
  • 2 replies
  • 19344 views

Experiencing a 30+ second delay while working in Creo Parametric

 

Clicking the "open" button on the toolbar causes the delay before the dialog box appears (opening any file from "Recent Files" has no delay)

In an assembly, clicking the "Assemble" button from the toolbar causes the delay before the dialog box opens.

Clicking the "View Manager" button has the delay before the 'View Manager" dialog box opens.

In a drawing, right-click "Sheet Setup" browse for a format causes the delay.

 

Creo Parametric 7.0.3.0 - Windows 10:  This is a new computer, I don't know if this is a Windows 10 issue or Creo issue.  Previous computer was Windows 7 and Creo 6.

 

Has anyone had this issue or have suggestions on how to troubleshoot it???

 

Best answer by StephenW

Just happened to me about 2 months ago. Turns out a IT update installed a new virus/malware protection called Sentinel and that was causing the issue.

You may want to check if you had updates done about the time the slowdown happened.

 

This is my post for the problem:

https://community.ptc.com/t5/System-Administration/File-Open-takes-about-a-minute/m-p/715672/highlight/true#M26805

 

2 replies

T
Tdaugherty16-Pearl
16-Pearl
April 30, 2021

Hi, 

 

Are you working in Windchill or on a network drive?

D
DonHoeschen1-VisitorAuthor
1-Visitor
April 30, 2021

working with Windchill, cache is on local drive C:

T
Tdaugherty16-Pearl
16-Pearl
April 30, 2021

More questions... sorry!

 

How many objects are in the workspace?

Have you tried creating a clean workspace?

Have you tried clearing the cache?

While in Creo, do you have objects in memory when you are experiencing the slowness?

Is the data that you're working on graphically complex?

S
23-Emerald III
StephenW23-Emerald IIIAnswer
23-Emerald III
April 30, 2021

Just happened to me about 2 months ago. Turns out a IT update installed a new virus/malware protection called Sentinel and that was causing the issue.

You may want to check if you had updates done about the time the slowdown happened.

 

This is my post for the problem:

https://community.ptc.com/t5/System-Administration/File-Open-takes-about-a-minute/m-p/715672/highlight/true#M26805

 

    D
    DonHoeschen1-VisitorAuthor
    1-Visitor
    April 30, 2021

    new computer came with Sentinel One...

    S
    23-Emerald III
    StephenW23-Emerald III
    23-Emerald III
    April 30, 2021

    Lucky you! We are now using it with no problems. I just noticed it was back but with no issues this time. I assume corporate and Sentinel One and PTC figured out the solution. I don't know exactly what it was though.

     

    Soooo....for me, I had to get my corporate IT people to disable it since it was administratively controlled. 

     

    I was able to work significantly faster using the  Graphics Win32_gdi option in my config but that's only good for small stuff and in itself can be very frustrating! It wasn't a good work-around.

     

    Good luck getting a resolution!

     

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