Skip to main content
D
davycarl19811-Visitor
1-Visitor
January 12, 2018
Question

Creo Parametric 4.0 M030 not working

  • January 12, 2018
  • 3 replies
  • 7321 views

Have no idea what happened, creo stopped working, everything I clicked the software, nothing happened, The following is the error log from the windows, someone please help on this, thanks

 

Source
Creo Parametric 4.0 M030 from PTC

Summary
Stopped working

Date
‎1/‎12/‎2018 1:26 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\PTC\Creo 4.0\M030\Parametric\bin\parametric.exe

Problem signature
Problem Event Name: BEX
Application Name: parametric.exe
Application Version: 31.0.2012.380
Application Timestamp: 59b7c90b
Fault Module Name: StackHash_2beb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_2C_FROM_ntdll+0x0006ED1C
Exception Code: c0000005
Exception Data: 00000008
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 3ad0
Additional Information 4: 3ad0e9f4486e91d86927e4a71227ee49

Extra information about the problem
Bucket ID: 2118cc911b26babf32bc7d8e11a8ac9a (1350092037439401114)

3 replies

T
TomD.inPDX17-Peridot
17-Peridot
January 13, 2018

Not a common problem for this to happen out of the blue.  Mine quit when my Ethernet FW chip died.  Seriously!  But it let me know the license wouldn't boot.

 

If you get nothing, that means the license server may not be booting either.

Are you at a point where a re-install of Creo (maybe M020 🙂 ) could solve your problem sooner rather than later?

 

...and of course, if you have maintenance or a subscription, create a support case!

D
davycarl19811-VisitorAuthor
1-Visitor
January 15, 2018

Thanks for the reply, maybe it has something to do with the video driver, it worked fine last month, have re-install the software but the problem still there.

M
MartinHanak24-Ruby III
24-Ruby III
January 15, 2018

Hi,

 

if you suspect graphic card driver then add following option at the end of config.pro file and launch Creo.

 

graphics  win32_gdi

D
dschenken1-Visitor
1-Visitor
January 16, 2018

BEX is an operating system level error and may be caused by some other program.

 

https://www.google.com/search?q=StackHash_2beb

D
davycarl19811-VisitorAuthor
1-Visitor
January 16, 2018

I met this problem before, after re-install windows system the problem will be fixed, but after a short time, do not know what happened, the problem will repeat again. Does it have something to do with win 10 system?

 

I have two graphics

HD intel graphics  530

NVIDIA Geforce GTX 980M

 

 

V
VladimirN24-Ruby III
24-Ruby III
January 16, 2018

Update the graphics card drivers?

Terms & ConditionsAccessibility statement