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CREO Parametric License Renewal

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Having issues updating CREO. Current version is 5.0.4.0. Attached is the error I am receiving:

My UID and PW are valid. Any help appreciated.

Licensing

5-Regular Member

5-Regular Member

Please submit a Support ticket - the licensing team will help you!

https://www.ptc.com/en/support

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22-Sapphire I

@RE_9136064

Check existing post at https://community.ptc.com/t5/PTC-Academic-Program-Discussions/PTC-License-Renewal-Creo-4-0-quot-Customer-not-Verified-quot/td-p/588316?posno=2&q=License%20customer%20not%20verified&source=search

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