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Kishore_K15-Moonstone
15-Moonstone
January 4, 2016
Question

Creo paramteric help center

  • January 4, 2016
  • 3 replies
  • 5043 views

When i click on creo parametric help button, a new window is displayed with esupport page? How do i get access to creo parametric help centerimage004.jpg

3 replies

K
Kishore_K15-MoonstoneAuthor
15-Moonstone
January 4, 2016

But when I click on Creo Parametric Help button, why it is directing to esupport page when help center is already installed?

Creo help button.jpg

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 4, 2016

You can also use "PTC Help Centers" via online:

PTC Creo | Help Centers

http://help.ptc.com/creo_hc/creo30_pma_hc/usascii/

https://support.ptc.com/appserver/cs/help/help.jsp

M
MartinHanak24-Ruby III
24-Ruby III
January 5, 2016

Hi,

to avoid "jump" to web page:

1.] install Help Center locally on your PC

2.] configure Creo startup psf file properly

Creo startup psf file located in Creo bin subdirectory must contain following variable definitions:

  • Creo2 ... ENV=PTC_HELP_CENTER_URL=pathToDirectoryContaining_creo_help.exe_file
  • Creo3 ... ENV=PTC_PMA_HC_URL_3=pathToDirectory_creo_help_pma

MH

A
asubramanian-41-Visitor
1-Visitor
June 19, 2018

Hi Martin,

                   Originally I was getting error when I click on the PTC creo parametric help icon within CREO 3 parametric session. I went ahead and edited the psf file by adding the variable that you have mentioned. However when I click on the icon again it opens the default home page set up within my Internet Explorer. Could you advise what I need to do to ensure the help page opens correctly?

 

thanks,

Ananth

B
bmüller1-Visitor
1-Visitor
July 24, 2018

Hi,

 

Have you tried to set the Environment Variable directly in windows?

 

Which URL is displayed in the browser address bar?

 

btw. works for Creo 4.0 & 5.0 the same. Just replace the last digit:

  • Creo Parametric — PTC_PMA_HC_URL_4
  • Creo Direct — PTC_DMA_HC_URL_4
  • Creo Layout — PTC_LCD_HC_URL_4
  • Creo Render Studio — PTC_RENDER_HC_URL_4
  • Creo Simulate — PTC_SIM_HC_URL_4
  • Creo Options Modeler — PTC_OPTM_HC_URL_4

br Bernhard

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