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MS_Santos15-Moonstone
15-Moonstone
April 4, 2025
Question

Creo performance advisor

  • April 4, 2025
  • 1 reply
  • 2224 views

We are trying to use Creo performance advisor , but information from the machine is not arriving on the panel , we have already unblocked the Firewall and antivirus , we did a telnet test as shown in the following print , and I also put the site https://apps.ptc.com in the browser and the error Http/1.1 Service Unavailable appeared , would I need to do anything else for this CREO to appear on the panel ? I'm running Version 8.4Telnet.pngTelnet01.png

1 reply

Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
April 7, 2025

Have you ever been able to send your Creo data to PTC?

 

Have you already followed all the steps outlined in this article?

https://www.ptc.com/en/support/article/CS208928

 

I'm asking because, lately, it often happens that the data are sent correctly to PTC but then remain unseen for a few days, probably because of the time it takes to clear their queues.

 

One symptom that the data has been sent correctly is the presence of session information in the folder

 

C:\Users\username\AppData\Local\PTC\QualityAgent\SentFiles

 

 

Marco
M
MS_Santos15-MoonstoneAuthor
15-Moonstone
April 7, 2025

Hello,

Yes it stopped in 2020 now I can't send anything anymore , I already released it in my Firewall to a full rule without blocking and removed the antivirus still nothing to send

Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
April 7, 2025

From the image you attached, it appears that the zipper file containing the data to be sent to PTC was correctly created in the SentFiles folder and therefore should be present in your dashboard.

 

If you are not seeing the data there could be at least a couple of other reasons.

 

The first is that the zip file does not have all the necessary files in it, of which there should be at least three (see attached image).

 

Marco_Tosin_0-1744028531165.png

 

 

If the zip file is complete and the data are not visible it could be a problem with the PTC queue, which receives the information and processes it with any recommendations, that received your data but did not upload it.

 

This could be for several reasons, one could be a problem with your maintenance contract because Performance Advisor is only available to customers under a maintenance contract.

 

At this point I recommend that you open a call to technical support.

 

If you want in the call you can already refer to this discussion.

 

 

 

Marco
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