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bcarmichael1-Visitor
1-Visitor
Sep 16, 2015 12:44 PM UTC
Question

Creo shuts down

Hey everyone, I'm using creo to make a simple sheet metal piece and it keeps shutting down constantly. In half an hour its' had to shut down half a dozen times. It seems to go through phases where I'll be able to work on complex pieces for a few hours with no issue, and then for the rest of the day I can barely work on a single component without it shutting down. The computer is brand new and meets all the creo requirements. Just wondering if anyone else experiences this and if there's anything people had have do minimize this occurrence.


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    14 replies

    MartinHanak24-Ruby III
    24-Ruby III
    Sep 17, 2015 6:20 AM UTC

    Brad,

    sometimes unexpected crashes are related to graphic card driver. To test this idea, please add the following option at the end of config.pro file (temporarily).

    graphics win32_gdi

    If the problem disappears, then remove the above mentioned option and install current graphic card driver.

    Martin Hanak

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    bcarmichael1-VisitorAuthor
    1-Visitor
    Sep 18, 2015 12:46 PM UTC

    Hey Martin,

    The problem persists with the same frequency. any other suggestions?

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    AmitDeshpande18-Opal
    18-Opal
    Sep 18, 2015 2:13 PM UTC

    Hi Brad,

    I would suggest you test on a different machine, to see if the exit is reproducible.  That way, you can see if the issue is machine specific.

    I would also suggest that you take a look at the Platform Support page to see if your machine configuration is certified or supported.  Click on the By Product drop down and select your product, e.g. PTC Creo 2.0.

    Thanks,

    Amit

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    MartinHanak24-Ruby III
    24-Ruby III
    Sep 18, 2015 2:43 PM UTC

    Brad,

    according to me experience Platform Support page is not updated very frequently. Therefore it can be used as "orientational", mainly.

    MH

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    bcarmichael1-VisitorAuthor
    1-Visitor
    Sep 18, 2015 2:46 PM UTC

    ah, the whole office has the same issue and our computers just meet the recommended performance requirements.

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