Creo Simulate, Fatal Error, EXCEPTION_ACCESS_VIOLATION

Hi,
I have an issue with Creo Simulate. Whenever I try to run the analysis, the fatal error appears and Creo shuts down. Below is the error massage from traceback.log file. My graphic card is Nvidia Quadro RTX 4000. Modelling and Creo Flow application work fine. The problem is only with Creo Simulate. Does anyone know the solution?


Here are the errors that I faced
The trace creation timestamp is: Fri Sep 27 11:36:21 24
The executable build timestamp is: Fri Oct 20 17:18:28 23
The datecode is: 2023294
The pro machine type is: x86e_win64
The process ID is: 17736
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.48
The release is: 10.0
The product version is: 10.0.2.0
The product title is: Creo Parametric
The product buildtag is: 10.0.2.0-rc.056
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Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 5872.