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M
Mattye011-Visitor
1-Visitor
July 18, 2018
Question

Creo Won't Launch

  • July 18, 2018
  • 1 reply
  • 16362 views

Hi,

 

It seems I am encountering the known problem of Creo failing to launch. When I double click on the Creo Parametric Icon the loading indication begins, however stops approximately one second later, with the program appearing and disappearing within Task Manager as well.

 

I've tried disabling my graphics cards and starting the program, as well as adding "graphics win32_gdi" to the end of the config.pro file, with no success. Although I was not sure which config.pro File it should be added to as there are three, however I tried them all. I'm also about to attempt another reinstallation.

 

I require Creo for University Study, and have already wasted too much time trying to get the program to work. Can anyone offer any advice or a solution?

 

Regards,

 

Matt

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
July 18, 2018

Just note ... also non-standard network cards (for example virtual ones) can cause problems. Check ipconfig /all command output and disable suspicious network cards.

M
Mattye011-VisitorAuthor
1-Visitor
July 19, 2018

Martin,

 

Thanks for your reply however unfortunately I'm not sure what your referring to. I don't have any VPNs activated, nor do I really know what a suspicious network card would look like within command prompt ipconfig. I've gone through disabling all but the required network for internet access, with no success.

 

I also disabled both Display drivers which changed nothing.

 

I've reinstalled a third time however still with no success. During install it wouldn't accept the original Licence Code anymore, so I had to use one of the previous Licence Documents that I was emailed. Could this cause another problem?

 

I've also noted that now xtop.exe doesn't show in the Task Manager during launch (the Creo Application is still showing).

 

Do you have any further ideas?

 

Could you also provide some detailed instructions for adding graphics win32_gdi to the config.pro file so that I can confirm that I did the correct things?

 

Regards,

 

Matt

M
MartinHanak24-Ruby III
24-Ruby III
July 19, 2018

Hi,

 

in your license file you can find HOSTID=PTC_HOSTID= string. The value following it is physical address of network card. Therefore you have to enable network card with physical address specified in license file to be able to launch Creo. Also this network card must be connected to network.

 

Adding graphics win32_gdi to the config.pro file ... I suggest you add this line into "system" config.pro. In Creo 2.0 it is located in CREO2_LOADPOINT\Creo 2.0\Common Files\Mxxx\text directory.
In my case it is C:\PTC\Creo2_M070\Creo 2.0\Common Files\M070\text

 

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