Skip to main content
A
Aarafat_Alahi10-Marble
10-Marble
May 22, 2025
Solved

Creo11.0.4.0 blacked out screen

  • May 22, 2025
  • 4 replies
  • 1560 views

My creo 11 has stopped working all of a sudden. It shows a black screen only. My last graphics update was done a month ago and creo was working fine. All of a sudden it stopped. It does work when i create a config.pro of graphics win32_gdi. which sort of tells me the issue is probably related to my NVDIA RTX 4000 ADA.
I tried rolling back a version. Then I tried the recommended driver version from PTC website. None of these worked. Finally I uninstalled and re-installed Creo. STILL it is not working.
I tried other versions of Creo (creo 9 and 10). Both these versions are working fine


Any advice will be greatly appreciated.

Best answer by Aarafat_Alahi

Update: It got fixed. Updated Dell Bios. Updated NVDIA driver. Updated windows. Removed all the 3rd party applications that are not as popular. Uninstalled creo and installed again. Rebooted the machine. Creo started working fine.
Thanks everyone for your valuable inputs.

 

4 replies

R
remy21-Topaz I
21-Topaz I
May 22, 2025

sorry about that.
If not already try the wizard : https://www.ptc.com/support/creo-stability-troubleshooter?&source=article 

A
Aarafat_Alahi10-MarbleAuthor
10-Marble
May 22, 2025

Hi Remy,
Havent tried all of them. 
Will give them a go.
Thanks

M
MartinHanak24-Ruby III
24-Ruby III
May 22, 2025

Hi,

did you report the problem to PTC Support?

A
Aarafat_Alahi10-MarbleAuthor
10-Marble
May 22, 2025

HI Martin,
No I have not yet. I am trying to figure out if it is a problem with Dell/NVDIA and not PTC

M
MartinHanak24-Ruby III
24-Ruby III
May 23, 2025
@Aarafat_Alahi wrote:

HI Martin,
No I have not yet. I am trying to figure out if it is a problem with Dell/NVDIA and not PTC

Hi,

try following config.pro options

 

enable_opengl_fbo no
enable_opengl_vbo no
enable_opengl_shader no

 

M
Mahesh_Sharma22-Sapphire I
22-Sapphire I
May 23, 2025

Hi @Aarafat_Alahi 

 

You may referhttps://www.ptc.com/en/support/article/CS348177 

 

I hope this will help.

 

Thanks. 

    A
    Aarafat_Alahi10-MarbleAuthorAnswer
    10-Marble
    May 26, 2025

    Update: It got fixed. Updated Dell Bios. Updated NVDIA driver. Updated windows. Removed all the 3rd party applications that are not as popular. Uninstalled creo and installed again. Rebooted the machine. Creo started working fine.
    Thanks everyone for your valuable inputs.

     

      Terms & ConditionsCookie settingsAccessibility statement