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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
April 11, 2025
Question

CreoAgent does not start

  • April 11, 2025
  • 3 replies
  • 2381 views

This one has had me confused for about a month so I am turning to the Community. PTC Tech Support call  was opened on March 21 and nothing back to help. Instead of the usual "Can we do a Teams session?', the support engineer replied that he had sent the issue to R&D.

We run Creo from a single install on a network server, have since Wildfire 4 days. Procedure is to the install on a Windchill server, which doubles as the Publishing machine for CreoView, and then copy the install folder over to the network drive and edit the parameteric.bat file to change the file location. This has worked great. Wehn the CreoAgent program came into play, we do the same thing, using an environment variable in a start batch file that we call from parametric.bat. This has worked through Creo 4, Creo 7, Creo 9 and somewhat in Creo 11. 

I have 2 sets of Windchill/Creo servers and one is air-gapped due to data security reasons. When I installed Creo 11 on that server, did the copy and edited the files, Creo 11 runs just fine. Servers are Windows 2019 and workstations are all Windows 10.

On my internet connected system, CreoAgent fails to start. Same routine for copying the files, same editing of the batch files. I thought at first it was Windows 11, since these were updated, but we still have a few WIndows 10 machines and it fails on the one I tried it on. Servers are also Windows 2019. I have been through the CS articles on this subject and can find nothing that is set wrong.

Has anyone out there experienced issues with CreoAgent not starting?

3 replies

R
RandyJones20-Turquoise
20-Turquoise
April 11, 2025

If you are like me and when running the installer choosing a non standard location eg c:/ptc/creo_parametric-11.0 then one of the very important things that has changed over previous releases is the installed location of the platform services "Creo" directory.

  • Creo Parametric 11.0 installer installs the "Creo" platform directory as c:/Program Files/Common Files/PTC/Creo no matter the installation directory chosen.
  • Creo Parametric 10.0 installer installs in the chosen dir: c:/ptc/creo_parametric-11.0/Creo

So you have to manually copy the c:/Program Files/Common Files/PTC/Creo to c:/ptc/creo_parametric-11.0/Creo.

I don't know if this is your issue or not but it is a major change in how the installer works that might affect you.

R
RandyJones20-Turquoise
20-Turquoise
April 11, 2025

See also this: https://www.ptc.com/en/support/article/CS416280

M
MartinHanak24-Ruby III
24-Ruby III
April 14, 2025

Hi,

on my PC I have several Creo installations. No PTC Creo xxx Platform Services item is visible in Control Panel\All Control Panel Items\Programs and Features window.

 

When installing I always use following procedure (below metioned steps are related to Creo 10.0.6.0):

  • install Creo ... into E:\PTC\Creo10_060 directory
  • check whether following sub-directories exist
    • E:\PTC\Creo10_060\Creo\Agent
    • E:\PTC\Creo10_060\Creo\Platform
  • copy E:\PTC\Creo10_060\Creo into E:\PTC\Creo10_060\Creo_copy
  • uninstall PTC Creo 10 Platform Services ... it removes E:\PTC\Creo10_060\Creo directory
  • rename E:\PTC\Creo10_060\Creo_copy to E:\PTC\Creo10_060\Creo
  • add following lines into parametric.psf
ENV=PTC_WF_ROOT=E:\PTC\PTC_WF_ROOT_Creo10_060
ENV=CREO_AGENT_EXE_PATH=E:\PTC\Creo10_060\Creo\Agent\creoagent.exe
ENV=CREO_AGENT_LDP_LIST=E:\PTC\Creo10_060\Creo\Platform\10\manifests

 

B
23-Emerald III
BenLoosli23-Emerald IIIAuthor
23-Emerald III
April 14, 2025

There is no Creo Platform Services installed on my machine. When I run Creo 9, it does launch creoagent.exe. Running Creo 11 does not.

I have all of those variables set in my startup batch file. I did change the PTC_WF_ROOT to be unique for Creo 11, instead of sharing with the Creo 9 folder and that did not change things.

M
MartinHanak24-Ruby III
24-Ruby III
April 15, 2025
@BenLoosli wrote:

There is no Creo Platform Services installed on my machine. When I run Creo 9, it does launch creoagent.exe. Running Creo 11 does not.

I have all of those variables set in my startup batch file. I did change the PTC_WF_ROOT to be unique for Creo 11, instead of sharing with the Creo 9 folder and that did not change things.

Hi,

I did a test.

 

1.] I copied my local installation E:\PTC\Creo11_020 to network disk ... T:\mh\Creo11_020

 

2.] I modified parametric.psf

I changed original lines

ENV=PTC_WF_ROOT=E:\PTC\PTC_WF_ROOT_Creo11_020
ENV=CREO_AGENT_EXE_PATH=E:\PTC\Creo11_020\Creo\Agent\creoagent.exe
ENV=CREO_AGENT_LDP_LIST=E:\PTC\Creo11_020\Creo\Platform\11\manifests

to following ones

ENV=PTC_WF_ROOT=E:\PTC\PTC_WF_ROOT_Creo11_020
ENV=CREO_AGENT_EXE_PATH=T:\mh\Creo11_020\Creo\Agent\creoagent.exe
ENV=CREO_AGENT_LDP_LIST=T:\mh\Creo11_020\Creo\Platform\11\manifests

 

3.] I created shortcut in local directory E:\users\creo11_parametric

Target ... "T:\mh\Creo11_020\Creo 11.0.2.0\Parametric\bin\parametric.exe"

Start in ... E:\users\creo11_parametric

 

4.] I started Creo

I had to add some rules into Windows Firewall.

Creo started successfully.

"T:\mh\Creo11_020\Creo\Agent\creoagent.exe" is running.

 

B
23-Emerald III
BenLoosli23-Emerald IIIAuthor
23-Emerald III
April 16, 2025

I had IT run the creosvcs_64.exe this morning on my workstation and it ended with a failure message. When I launched Creo 11, it did not make a difference. I will reboot tonight and try again tomorrow. We saw nothing in the Event Viewer logs to signify something is being blocked or failed.

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