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kirkwemple11-Garnet
11-Garnet
April 4, 2018
Question

CreoParametric Embedded Browser Login Screen Freeze

Many users in our organization are reporting application freeze when attempting to login to Windchill via the CreoParametric embedded browser (IE11).    This has occurred in both version 3 and 4.      Seems to be a sporadic issue occurring not at all for some users but frequently for others.  I can reproduce about 80% of time by moving mouse cursor around the screen during launch.  To fix I have to kill the Windows Security process and then login.   Clearing browser and Windchill cache do not fix issue and we prefer not to use Chromium browser.    Could be a platform agent issue?   Currently working with PTC. 

Anyone have a similar issue?  Any thoughts to resolve?

 

--Kirk Wemple

Newell Brands

 

      1 reply

      kirkwemple11-GarnetAuthor
      11-Garnet
      April 5, 2018

      SPR 6082438 was issued for this:  https://www.ptc.com/en/support/article?n=CS244548

      It was supposed to be fixed in CP4 F000; but we are using CP4 M040 and does not seem to be fixed.

       

       

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